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E-commerce Manager

3 weeks ago

Singapore KAISO INTERIOR Full time

As the Ecommerce Manager for our interior design company, you will be responsible for developing and implementing our online sales strategy, driving growth, and maximizing revenue through our e-commerce channels. You will play a crucial role in enhancing the customer experience, optimizing conversions, and ensuring seamless operations of our online store. Your strategic thinking, strong analytical skills, and deep understanding of the e-commerce landscape will be instrumental in achieving our ambitious goals.

**Responsibilities**:

- Develop and execute our e-commerce strategy, including online sales campaigns, promotions, and customer retention initiatives.
- Optimize the user experience across our e-commerce platforms, ensuring intuitive navigation, compelling product presentations, and streamlined checkout processes.
- Analyze website performance, traffic patterns, and user behavior to identify areas for improvement and implement data-driven optimizations.
- Manage product listings, inventory management, and pricing strategies to maximize sales and profitability.
- Stay up to date with industry trends, competitor activities, and emerging technologies to identify opportunities for innovation and growth.
- Oversee customer service operations, ensuring prompt and professional handling of inquiries, complaints, and order fulfilment.
- Collaborate with cross-functional teams, including design, operations, and logistics, to ensure seamless integration between online and offline operations.
- Monitor and analyze key performance indicators (KPIs) and provide regular reports to senior management, highlighting progress, trends, and areas of concern.
- Stay informed about e-commerce regulations, privacy policies, and security measures to ensure compliance and protect customer data.

**Qualifications**:

- Bachelor's degree in Business Administration, Marketing, or a related field (or equivalent practical experience).
- Proven experience in e-commerce management, preferably in the interior design or home furnishings industry.
- In-depth knowledge of e-commerce platforms, content management systems (CMS), and digital marketing tools.
- Strong analytical skills with the ability to interpret data, generate insights, and make data-driven decisions.
- Experience in optimizing user experience (UX), conversion rate optimization (CRO), and search engine optimization (SEO) strategies.
- Excellent project management skills with the ability to prioritize and multitask in a fast-paced environment.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Results-oriented mindset with a track record of meeting or exceeding targets and driving revenue growth.
- Passion for interior design and a keen eye for aesthetics.

Kaiso Interior is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.