
Geneos Itrs Tool Implementation and Support Engineer
2 weeks ago
**About the Role**:
**Responsibilities**:
- **Implementation & Configuration**:
- Design and implement Geneos monitoring solutions based on business and technical requirements.
- Install, configure, and customize Geneos components including Gateways, Probes, Agents, and Active Dashboards.
- Develop and configure rules, alerts, actions, and notifications within Geneos.
- Integrate Geneos with other monitoring and management tools.
- Define and implement security configurations within the Geneos environment.
- **Support & Maintenance**:
- Provide Level 2 and Level 3 support for the Geneos ITRS platform, troubleshooting issues and resolving incidents in a timely manner.
- Perform regular health checks, performance monitoring, and capacity planning for the Geneos infrastructure.
- Maintain comprehensive documentation for Geneos configurations, procedures, and troubleshooting steps.
- Participate in on-call rotation to provide 24x7 support for critical issues.
- **Development & Automation**:
- Develop and maintain custom Geneos plugins, scripts, and integrations using languages like Python, Groovy, or other relevant scripting tools.
- Identify opportunities for automation of repetitive tasks related to Geneos management and support.
- Contribute to the continuous improvement of our monitoring capabilities and processes.
- **Collaboration & Communication**:
- Communicate effectively with technical and non-technical stakeholders regarding Geneos status, issues, and planned changes.
- Participate in project meetings and provide technical expertise on Geneos capabilities.
- Provide training and guidance to other team members on Geneos usage.
**Requirements**:
**Qualifications**:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- [Specify number] years of experience in implementing, configuring, and supporting the Geneos ITRS monitoring platform in a complex enterprise environment.
- Hands-on experience with Geneos components: Gateway, Probes (e.g., NetProbe, WebMon, DBProbe, FIXProbe), Agents, and Active Dashboards.
- Experience in developing and configuring Geneos rules, alerts, actions, and notifications.
- Proficiency in scripting languages such as Python, Groovy, or shell scripting for automation and custom plugin development.
- Solid understanding of monitoring best practices and ITIL framework.
- Excellent troubleshooting and problem-solving skills with a methodical approach.
- Strong communication, interpersonal, and collaboration skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Experience with integrating Geneos with other monitoring and management tools (e.g., ServiceNow, Grafana, Splunk) is a plus.
- Familiarity with cloud monitoring concepts and tools is a plus.
- ITRS Geneos certification is a plus
**Benefits**
- Competitive salary and benefits package.
- Opportunity to work with cutting-edge monitoring technologies.
- Collaborative and supportive work environment.
- Opportunities for professional growth and development.
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