Hotel Manager

2 days ago

Singapore MANDAI RESORTS PTE. LTD. Full time

**Main Duties and Responsibilities**

We are seeking an experienced dynamic individual to join us as our Hotel Manager for the Resort. Joining as part of Mandai Rainforest Resorts by Banyan Tree’s pre-opening team, the incumbent will be a strategic leader with passion for excellence in guest service with strong understanding of luxury hospitality standards.

**Key Responsibilities**

**Operational Leadership**:

- Oversee our Resort’s operations, including front office, housekeeping, food and beverage, and guest services.
- Provide guidance and assistance to all departments, helping them to meet their objectives and the Resort’s standards.
- Ensure that all departments work closely to deliver a seamless luxury experience.

**Guest Experience & Retention**:

- Lead and manage the delivery of exceptional guest service.
- Resolve guest complaints and issues promptly and effectively, maintaining high levels of guest satisfaction and loyalty.
- Foster strong and good relationships with VIP guests, corporate clients, and travel partners.
- Implement programs to enhance guest loyalty and encourage repeat business.

**Staff Management**:

- Recruit, train, and manage hotel staff, including department heads and front-line employees.
- Foster a positive work environment that promotes teamwork, professional development, and high performance.

**Financial Management**:

- Develop and manage the Resort’s budget, including forecasting, expense control, and revenue management.
- Monitor financial performance, implement cost-saving measures, and drive profitability.

**Quality Assurance**:

- Maintain and enforce the hotel's quality standards and procedures.
- Conduct regular inspections and audits to ensure compliance with Resort’s standards and industry regulations.

**Marketing and Sales**:

- Collaborate with the Sales & Marketing team to develop and execute strategies to attract and retain guests.
- Monitor market trends, competitor activities, and guest feedback to identify opportunities for growth.

**Strategic Planning**:

- Develop and implement strategic plans to enhance the hotel's reputation, increase market share, and achieve business goals.
- Provide insights and recommendations to senior management for continuous improvement.

**Health and Safety**:

- Ensure compliance with health, safety, and sanitation regulations.Implement and oversee emergency response procedures and staff training programs.

**Job Requirements**
- Bachelor’s Degree in Hospitality Management, Business Administration or related field.
- Minimum of 10 years’ experience in hotel management, Pre-Opening experience will be advantageous.
- Strong leadership and team management skills with a proven track record of managing a hotel or resort.
- Must be able to handle difficult situations with tact and high diplomacy
- Strong proficiency in budgeting and forecasting.
- Excellent knowledge of luxury hospitality trends, standards and practices.

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