
Customer Success Manager
2 weeks ago
NAVTOR Singapore
Singapore
Om jobben
Stillingstittel
Customer Success Manager
Type ansettelse
Fast, heltid 100%
Arbeidsspråk
Engelsk
Antall stillinger
1
Søk senest fredag 15. august
Job Summary
NAVTOR is a world-leading software development company dedicated to creating innovative solutions tailored for the maritime industry. With a commitment to excellence and a focus on cutting-edge technology, NAVTOR has established itself as a trusted partner serving the global maritime industry. The company boasts a strong market share, which it has achieved through its unwavering dedication to high-quality e-Navigation solutions.
**Core Accountabilities**:
Serve as the primary point of contact for NavFleet and performance-related clients in the APAC region
Build and maintain strong relationships with key stakeholders at all levels
Conduct regular check-ins and performance reviews with clients to ensure satisfaction and goal alignment
Guide customers through onboarding and ensure seamless implementation of NavFleet and Digital Logbooks solutions
Provide training sessions to maximise user engagement and product utilisation both externally and internally
Collaborate with clients to understand their operational challenges and provide tailored recommendations
Act as the voice of the customer, providing feedback to internal teams for product improvement
Work closely with Sales, Product, and Support teams to ensure a unified approach to customer success
Assist in upselling and cross-selling initiatives by identifying opportunities for additional value
**Role Requirements**:
Bachelor’s degree in Maritime Studies, Engineering, Business Administration, or related fields is a plus
Previous experience in customer success, account management, or a similar role, ideally within the maritime or technology industry is a plus
Familiarity with maritime fleet management, performance optimization tools, or similar digital solutions
Strong analytical skills with the ability to interpret complex data and provide actionable insights
Excellent interpersonal and communication skills.
Strong problem-solving ability with a customer-first mindset
Highly organized and proactive, with the ability to manage multiple accounts and priorities
Knowledge of the APAC maritime market is a plus
Willingness to travel occasionally for client meetings, training, and industry events
Kontaktperson for stillingen
Phoebe Lim
Om bedriften
**Our values are**: Dedicated, Accountable, and Bold - We invite you to be a part of a community where our values drive everything we do.
Sektor
Privat
Annonsedata
Stillingsnummer
7f8fd633-d44f-41a6-8c35-bcdc430c2faf
Hentet fra
mojob
Referanse
e3827ed4-07e2-4503-9af9-43038c209832
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