Ops Team Lead

1 week ago

Singapore PRISM TECH PRIVATE LIMITED Full time

PRISM+ is the largest Singaporean direct-to-consumer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organization, and we are seeking new teammates to join us on our exciting journey.

We are looking for an Operations Team Lead, who will be in charge of Operational Success in maintaining quality/compliance of technicians & Agent Management. This works parallel to what the Other team lead will do which is Demand & Capacity Management, Data analysis, Logistical solutions and solution implementation for operational success.

**Key Responsibiities**:

- Lead and Manage Team of AC Technicians & In-house Agents to achieve operational success
- Ensure Teams are delivering excellent Operational Standards for both experience and quality that is set out.
- Develop and run projects to solve business operational problems structurally.
- Workload Management for the team to ensure completion of projects in a timely manner.
- Create & Maintain Reports for Overall team performance
- Analyze data in order to highlight trends
- Handle and resolve high-level Customer related complaints.
- Handle other operational duties as per team requirement.
- Asset & Logistical management

**Requirements**:

- Relevant experience up to 2 years in People management preferably in call center setting and/or handling blue collar workers.
- Strong analytical and problem-solving skills; experience with Excel, or any analytical tools is helpful
- Passionate about deep-diving into problems and driving changes in a fast-paced environment
- Keen learning attitude, not afraid of trying and implementing changes
- Excellent communication and interpersonal skills, with the ability to build strong relationships with internal stakeholders
- Good project management skills, including the ability to manage multiple projects simultaneously
- Understanding of topics such as CSAT, NPS (Net Promoter Score), or other user experience metrics is a big plus
- Proactive & Independent - you should thrive in being given freedom to explore & ultimately

  • Portfolio Ops

    2 days ago

    Singapore Bayer Full time

    **Portfolio Ops & SOP Excellence Lead** Portfolio Ops & SOP Excellence Lead is responsible for implementing new S&OP blue print comprising of both CP & Seed and Traits, ensuring S&OP processes rely on data driven decisions, maximizing results on short and long term. For S&OP process, act as the center of expertise, service and connection between different...

  • Team Lead

    1 day ago

    Singapore RAYTON SOLUTIONS PTE. LTD. Full time

    5 day work week Location : Changi Airport 2 year contract ( with possibility of extension ) **Team Lead - Job Description**: - Key Responsibilities: - Assist the Ops Manager to oversee the delivery of IT services. - Lead the team of Service Desk engineers to ensure they meet established SLAs and service quality standards. - Provide L1 and L2 on-site /...

  • Team Lead

    3 weeks ago

    Singapore RAYTON SOLUTIONS PTE. LTD. Full time

    Roles & Responsibilities5 day work weekLocation : Changi AirportTeam Lead - Job Description· Key Responsibilities:· Assist the Ops Manager to oversee the delivery of IT services.· Lead the team of Service Desk engineers to ensure they meet established SLAs and service quality standards.· Provide L1 and L2 on-site / remote IT support for CLIENT...

  • IT Security Ops Lead

    1 week ago

    Central Singapore Emprego SG Full time

    **Location** - Singapore, Central Singapore**Job Type** - Full Time**Salary** - $7,000 - $9,000 Per Month**Date Posted** - 6 hours agoAdditional Details **Job ID** - 93709**Job Views** - 1Roles & Responsibilities **The Client** Our client is an award-winning higher education organisation with strong brand equity here in Asia. Due to ongoing growth plan as...

  • Head of Fleet Ops

    2 weeks ago

    Singapore COMFORTDELGRO BUS PTE. LTD. Full time

    **Responsibilities** - Support Head Ops to oversee and direct day to day fleet operations. - Understand all contractual requirements and advise Head Ops to fulfil all operational demands accordingly. - Develop deep expertise in scheduling and rostering. - Drive all fleet ops to meet required KPIs including all operational and safety requirements. - Conduct...

  • S&op Program Manager

    2 weeks ago

    Singapore Brenntag Full time

    **S&OP Program Manager**: Our team in **Singapore** currently has an opening for a **S&OP Program Manager** **YOUR ROLE & RESPONSIBILITIES**: - Develop roadmap for S&OP maturity for APAC - Setup proper S&OP design that can be scaled as the portfolio grows and lead the roadmap deployment of the initiative - Lead S&OP maturity assessments and build...

  • Head of Site Ops

    5 days ago

    Singapore COMFORTDELGRO BUS PTE. LTD. Full time

    **Responsibilities** - Support Head Ops to oversee and direct day to day site operations. - Understand all site contractual requirements and advise Head Ops to fulfil all operational demands accordingly. - Develop deep expertise in Bus scheduling and rostering. - Drive all sites to meet required KPIs including all operational and safety requirements. -...

  • VP, Team Lead, Project Management, Group BCM, Ops COO, Group COO

    3 days ago

    Singapore DBS Bank Full time

    Join to apply for the VP, Team Lead, Project Management, Group BCM, Ops COO, Group COO role at DBS

  • S&op Director

    2 weeks ago

    Singapore Johnson Controls Full time

    **Job Details** **What you will do**: To lead Sales and Operations Planning (S&OP) process that delivers the products and services at the lowest total system costs while meeting highest level of customers and consumers satisfaction and at optimal investment in inventory. The S&OP Lead will be responsible to drive the regional S&OP collaboration process to...

  • Team Lead

    5 days ago

    Singapore GMP Group Full time

    **Responsibilities**: - Review of account opening documents for both individual and entity. - Conduct periodic CDD reviews of existing clients, performing enhanced due diligence, and ensuring overall compliance with procedural standards - Perform necessary screenings - Sanctions, PEP and Adverse Media/ Negative News screening - Perform account maintenance...