Team Lead

3 weeks ago


Singapore RAYTON SOLUTIONS PTE. LTD. Full time
Roles & Responsibilities

5 day work week

Location : Changi Airport

Team Lead - Job Description

· Key Responsibilities:

· Assist the Ops Manager to oversee the delivery of IT services.

· Lead the team of Service Desk engineers to ensure they meet established SLAs and service quality standards.

· Provide L1 and L2 on-site / remote IT support for CLIENT employees.

· Provide dedicated support for approximately 200 VIP users.

· Be available for after-hours VIP (VP and above) support with advanced notice.

· Update the EDX team on daily manpower movement within the Service Desk team.

· Ensure adherence to established processes and best practices within the IT Service Desk playbook.

· Provide guidance and support to Service Desk engineers, especially with VIP tickets and complex issues.

· Foster a positive team environment that promotes customer service and continuous improvement.

· Monitor and manage all ESM tickets and appointment system to ensure SLAs are met.

· Ensure balanced workload among the team.

· Escalate company-wide incidents or user dissatisfaction to the EDX team promptly.

· Share knowledge on desktop issues using the IT playbook for future reference and self-help.

· Track and analyze frequent complaints to identify areas for improvement.

· Work with the Ops Manager to suggest updates to the IT Service Desk playbook.

· Assist in implementing service improvement plans approved by the EDX team.

· Stay up to date with industry trends and integrate best practices into service delivery.

· Adhere to ITIL processes and frameworks for IT service management.

Tell employers what skills you have

Coaching
IT Service Management
Leadership
Microsoft Excel
Interpersonal Skills
VIP
Trade Finance
Compliance
Service Desk
Communication Skills
Team Lead
ITIL
Team Player
Customer Service
Software Development
Service Delivery

  • Singapore TEAM LEAD CONSTRUCTION PTE. LTD. Full time

    **Roles & Responsibilities**: 1. Lead and direct high-pressure construction projects, ensuring uncompromising quality and meeting stringent deadlines. 2. Adapt sun exposure or hazard environment 3. Need to hands-on and do not mind to getting hands dirty 4. Must be able to work in day or night shift if required 5. Must be able to work in weekend or public...


  • Singapore TEAM LEAD CONSTRUCTION PTE. LTD. Full time

    **Roles & Responsibilities**: 1. Lead and direct high-pressure construction projects, ensuring uncompromising quality and meeting stringent deadlines. 2. Adapt sun exposure or hazard environment 3. Need to hands-on and do not mind to getting hands dirty 4. Must be able to work in day or night shift if required 5. Must be able to work in weekend or public...


  • Singapore TRIUMPH LEAD (SINGAPORE) PTE. LTD. Full time

    **Job Purpose**: **Key Responsibilities**: - Collaborate with Tax, Finance, and Procurement colleagues from parent or affiliated companies to support overseas global sites in procurement system establishment, positioning Singapore as the global hub for procurement operations. - Manage the full procurement execution process, including sourcing, PR/PO...

  • Team Lead

    6 days ago


    Singapore SALT TALENT SEARCH PTE. LTD. Full time

    Salt is looking for a Team Leader for a leading client on a 8months extendable contract. The individual will lead a team of 20-30 team members performing the operational work by assigning them day-to-day work responsibilities, reviewing their work procedures, suggesting ways to improve, and following standard operating procedures. - Lead a team of 10-15...

  • Team Lead

    2 days ago


    Singapore beBeeLeadership Full time $90,000 - $120,000

    Job Title: Team LeadWe are seeking a team lead to join our organization. As a key member of our staff, you will be responsible for leading and managing a team of over 10 employees.About the Role:- Foster a united and friendly work environment that promotes collaboration and respect among colleagues- Develop and maintain effective communication skills to...

  • Team Lead

    2 weeks ago


    Singapore NE Digital Full time

    COMPANY DESCRIPTION NE Digital is the digital, data and technology organization that serve as a center of excellence to drive digital transformation for our group of NTUC Social Enterprises to meet the critical social needs of Singapore's community. Delivering innovative products and solutions, we empower our people to lead a better and meaningful life...

  • Team Lead

    2 days ago


    Singapore FIRST Full time

    Join to apply for the Team Lead (Event Management)role at FIRST Join to apply for the Team Lead (Event Management)role at FIRST Get AI-powered advice on this job and more exclusive features. Building a Brand Starts with a Story FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology,...

  • Team Lead

    10 hours ago


    Singapore beBeeLeadership Full time $80,000 - $150,000

    Job OverviewWe are seeking a strategic and effective leader to join our team as a Team Lead. As a key member of our organization, you will be responsible for guiding and directing a team of professionals to achieve organizational goals.This role requires a unique blend of leadership skills, business acumen, and technical expertise. If you have a proven track...

  • Team Lead

    1 week ago


    Singapore TESCOM (SINGAPORE) SOFTWARE SYSTEMS TESTING PTE LTD. Full time

    **Responsibilities**: - Manage specific aspects of projects or smaller projects, meeting business objectives, quality standards, and timelines. - Lead and manage a team, providing guidance, coaching and support. - Develop and maintain project schedules and delegate tasks to team members. - Report progress to a Delivery Manager or management. - Other matters...

  • Team Lead

    1 day ago


    Singapore NE Digital Full time

    COMPANY DESCRIPTION NE Digital is the digital, data and technology organization that serve as a center of excellence to drive digital transformation for our group of NTUC Social Enterprises to meet the critical social needs of Singapore's community. Delivering innovative products and solutions, we empower our people to lead a better and meaningful life...