Guest Experience Manager

1 day ago


Singapore SSG HOTELS PTE. LTD. Full time

**An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels**:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);
- Duxton Reserve, Autograph Collection Hotel (Marriott);
- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);
- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

**Garcha Group Benefits**:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.
- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)
- Comprehensive Health Insurance Plan with Raffles Insurance with the option to upgrade at subsidized corporate rates.
- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.
- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.
- 20% off Food & Beverage at all Marriott & Garcha Group restaurants and bars.

JOB SUMMARY:
The incumbent will be accountable for the overall guest experience at every conceivable touchpoint from guest arrival to departure and including elite guests’ exclusive access and experience at the Executive Club Lounge (covering breakfast and lounge hours and service). He/She will build on Marriott’s Art of Hosting service culture, focus on Elites and ensure strong service in mission-critical areas of the Hotel.



  • Singapore Far East Hospitality Management (S) Pte Ltd Full time

    Guest Experience Manager (The Clan Hotel)Join to apply for the Guest Experience Manager (The Clan Hotel)role at Far East Hospitality Management (S) Pte Ltd Guest Experience Manager (The Clan Hotel)4 days ago Be among the first 25 applicants Join to apply for the Guest Experience Manager (The Clan Hotel)role at Far East Hospitality Management (S) Pte Ltd...


  • Singapore BIDEFORD HOUSE PTE. LTD. Full time

    The Guest Experience Manager oversees the VIPs and concierge functions, ensuring compliance with hotel standards and creating memorable guest experiences. This role coordinates with various departments to anticipate and meet guest needs and is well-versed in product knowledge to provide informed recommendations. The Guest Experience Manager manages the team...


  • Singapore Hyatt Hotels Corporation Full time

    Join our team as a Guest Experience Manager, where you will not only be at the forefront of ensuring the seamless daily operations of the Guest Experience team, including the Concierge and Belldesk team but you will also play a pivotal role in building up and managing a new operational team within the front office environment. Align with our esteemed brand...


  • Singapore Far East Organization Full time

    Guest Experience Manager (The Clan Hotel)Responsibilities Responsible for the proper, efficient, and profitable functioning of the Guest Relations Team. Oversees the Guest Relations Team jointly with the Front Office Manager. Develops and upholds improvements in processes and guest experience touchpoints for the Hotel and Brand, in collaboration with the...


  • Singapore beBee Careers Full time

    Guest Experience ManagerWe are seeking a highly skilled Guest Experience Manager to join our team. As a key member of our operations department, you will be responsible for delivering exceptional guest experiences, developing operational plans, and ensuring compliance with organizational standards.Key Responsibilities:Deliver exceptional guest experiences by...


  • Singapore Grand Hyatt Singapore Full time

    Join our team as a Guest Experience Manager, where you will not only be at the forefront of ensuring the seamless daily operations of the Guest Experience team, including the Concierge and Belldesk team but you will also play a pivotal role in building up and managing a new operational team within the front office environment. Align with our esteemed brand...


  • Singapore Hyatt Hotels Corporation Full time

    If you're looking for a career with our Inclusive Collection, please click here to view job postings. Join our team as a Guest Experience Manager, where you will not only be at the forefront of ensuring the seamless daily operations of the Guest Experience team, including the Concierge and Belldesk team but you will also play a pivotal role in building up...


  • Singapore SSG HOTELS PTE. LTD. Full time

    **An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels**: - Maxwell Reserve, Autograph Collection Hotel (Marriott); - Duxton Reserve, Autograph Collection Hotel (Marriott); - The Vagabond Club, a Tribute Portfolio Hotel (Marriott); - The Serangoon Club, a Tribute Portfolio Hotel...


  • Singapore beBee Careers Full time

    As a Senior Guest Service Executive, you will be responsible for delivering high-quality service to our guests, handling their queries and resolving any issues that may arise. Your goal will be to exceed our guests' expectations and ensure they leave with a positive impression of our hotel.In this role, you will be working closely with our front desk team to...


  • Singapore beBee Careers Full time

    Guest Service ExpertKey Responsibilities:As a Reservations Sales Executive, you will be responsible for ensuring guest satisfaction through effective communication and prompt resolution of issues.Manage guest requests and inquiries in a professional and courteous manner.Collaborate with the front desk team to process room reservations, guest...