Guest Experience Manager
2 weeks ago
**An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels**:
- Maxwell Reserve, Autograph Collection Hotel (Marriott);
- Duxton Reserve, Autograph Collection Hotel (Marriott);
- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);
- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).
**Garcha Group Benefits**:
- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.
- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)
- Comprehensive Health Insurance Plan with Raffles Insurance with the option to upgrade at subsidized corporate rates.
- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.
- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.
- 20% off Food & Beverage at all Marriott & Garcha Group restaurants and bars.
JOB SUMMARY:
The incumbent will be accountable for the overall guest experience at every conceivable touchpoint from guest arrival to departure and including elite guests’ exclusive access and experience at the Executive Club Lounge (covering breakfast and lounge hours and service). He/She will build on Marriott’s Art of Hosting service culture, focus on Elites and ensure strong service in mission-critical areas of the Hotel.
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