Executive, Credit Management

Executive, Credit Management

**Job Purpose**
- The Executive, Credit Management would be reporting to Manager, Credit Management. He or she is to ensure timely and accurate administration of collections/ payments from drivers and corporate clients and attend to their queries and appeals relating to credit & billing matters. Also, he or she is required to improve revenues by reducing bad debt exposure through the direct management of credit terms. The Executive, Credit Management will manage and lead a team of supervisors/ officers to ensure that operations and key performance indicators of the department are met.

**Responsibilities**
- The Executive, Credit Management would be reporting to Manager, Credit Management. He or she is to ensure timely and accurate administration of collections/ payments from drivers and corporate clients and attend to their queries and appeals relating to credit & billing matters. Also, he or she is required to improve revenues by reducing bad debt exposure through the direct management of credit terms. The Executive, Credit Management will manage and lead a team of supervisors/ officers to ensure that operations and key performance indicators of the department are met.

**Qualifications & Work Experience**

**Credit and Billings: Efficient Management of Drivers and Corporate Clients’ Billings**
- Ensure the Key Performance Indicators (KPI) of Credit and Billing are met
- Ensure drivers and corporate clients’ billings are accurate and on time.
- Collaborate with functional groups and IT team to improve billing processes and implement new drivers’ schemes and benefits payout.
- Manage cashless payment system efficiently
- Administer drivers’ rental and corporate accounts’ rate and levy maintenance tables
- Perform final settlement upon drivers’ withdrawal/termination/ conversion
- Perform functional/screen design specification, user acceptance test (UAT), integrated system acceptance test (ISAT) on new system projects etc.
- Review and improve the work processes for efficiency and continual improvement
- Liaise with internal, external stakeholders and auditors on credit management related matters.
- Provide staff training; performance feedback and coaching to achieve KPIs.

**Credit Control: Efficient Management of Drivers and Corporate Accounts’ Debts**
- Ensure the Key Performance Indicators (KPI) of Credit Control are met
- Monitor and control drivers and corporate client accounts’ outstanding
- Monitor staffs’ collection performance.
- Ensure procedures and internal audit checks are strictly followed.
- Identify irrecoverable debts and prepare write off paper for debts periodically.
- Manage and review repossession and external collection agencies performance.
- Prepare report(s) for management’s purview and explain monthly budget & KPIs variance
- Reviews drivers’ debts portfolio to comply with the company’s policy and identify potential lapses.
- Attend to drivers’ queries and appeals relating to Credit Control matters

**Skills**
- Diploma in Business or other equivalent qualification
- Able to converse fluently in English and Mandarin/Malay for effective communication with our drivers
- Experience in billings and/or credit control will be added advantage
- Min 2 years of experience in a similar role
- 5-days work week

**Leading Mobility Solutions & Services Provider**

**Strides Mobilit**y is your leading mobility solutions and services provider. With close to 40 years of industry experience, operating and maintaining a wide and diverse fleet, we connect customers, drivers and vehicles to deliver technology-enabled solutions that are safe, reliable, inclusive and sustainable.