E-commerce Business Product Manager

Responsibilities
About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

About the Team
TikTok Shop is a discovery-based E-Commerce platform dedicated to becoming the first choice for users to discover and get good products at good prices. In multiple scenarios such as livestream E-Commerce and video content E-Commerce fields, the international E-Commerce business hopes to provide a more personalized, proactive and efficient consumption experience for global users, provide stable and reliable platform services for merchants, and achieve our mission of "to sell good things with a good price easier; to make life better at user's fingertips".

TikTok Shop's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. Risk detection abilities, fairness and healthiness of the E-Commerce ecosystem, content and commodity quality, post-order experiences are what we thrive to improve. We value user satisfaction and work on policies, rules and systems to ensure quality and govern the marketplace in all aspects.

**Responsibilities**:
1. Responsible for the top-level design of e-commerce content and talent governance strategies, balancing business growth and low-quality exposure risks, and ensuring long-term health and sustainability of business development.
2. Improve ecological health and vitality through market mechanism design; including but not limited to content rating systems, creator credit and incentive system, recommendation traffic control, and other specific topics.
3. Build a data monitoring mechanism for content supply and consumption as well as for creator performance. Sensitive to business metrics. Through quantitative analysis and qualitative observation, clarify content issues that affect business growth and consumer experience, formulate relevant products and strategic plans, and improve the users’ content consumption experience;
4. Monitor the feedback from merchants/talents/users, optimize the transmission and understanding of relevant policies, including but not limited to the design and implementation of abstract product modules;
5. Promote internal communication, and coordinate business teams, algorithms, and R&D teams to ensure smooth teamwork and collaboration.

**Qualifications**:
1. Bachelor’s degree or above, experience in content strategy, traffic strategy, recommendation strategy, or other strategic products is preferred;
2. Have great enthusiasm for content products and e-commerce business, and is a heavy user of content products or e-commerce products;
3. Highly data sensitive, can discover issues from the data, locate the cause, give a solution, and verify the result quickly;
4. People with international product experience, community/social product experience, UGC platform experience, and supply and demand platform experience are preferred.
5. Proficiency in English is required, and having experience studying or working overseas is considered advantageous

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.