Manager / Assistant Manager, Membership Operations
5 days ago
The Assistant Manager/Manager is part of the dynamic Membership Operations and Services (MOS) team responsible for day-to-day membership operations and relations.
The MOS Team also organises members’ orientation and annual general meeting as well as partner with government agencies and other relevant stakeholders to conduct outreach briefings for members.
Job Responsibilities:
- Develop marketing plans and collaterals for promotion of associate membership to companies and Trade Associations and Chambers (TACs).
- Initiate membership promotion efforts, coordinate marketing activities, handle enquiries, and monitor effectiveness of marketing outreach exercises.
- Manage internal and external enquiries on membership matters.
- Manage updating of members’ records and engagements in the membership database system.
- Organise members onboarding and outreach events such as orientation, networking and webinars.
- Any other tasks as assigned by management.
Job Requirements:
- At least 3 to 5 years of relevant working experience.
- Strong organisational skills and detail oriented.
- Good interpersonal skills and able to be flexible.
- Excellent communication skills (written and oral) including ability to engage diplomatically and effectively with members and different stakeholders.
- Resourceful and ability to multi-task and prioritise work.
- Proficient in MS Office, especially in Excel, PowerPoint and Word and any other relevant tools such as Canva, etc.
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