Service Delivery Director, Svc Leadership

2 weeks ago

Singapore NCS Full time

**Service Delivery Director, Svc Leadership (Applications)**:
**Date**:19 Dec 2024

**Location**: Singapore, Singapore

**Company**:Singtel Group

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

What will you do?

**Service Delivery**
- Service Delivery incorporates the end-to-end delivery of the Service Contract. This includes client engagement, managing external and internal stakeholders’ expectations and delivering on contractual outcomes
- Own the delivery schedules, quality, budgets, manpower, communications, and risk management
- Drive delivery excellence, and continuous service improvements
- Manage commercial issues and any disputes that may impact scope, schedule and cost
- Monitor and report on project management progress
- Manage resources in terms of mobilising or offboarding resources during different periods of time according to demand to maximise productivity or minimise wastage
- Take ownership of the project financials

**Stakeholder Management**
- Manage contracts and subcontractors
- Effectively engaged stakeholders in project decisions and execution
- Build long-term customer relationships by anticipating and exceeding customer’s expectation
- Negotiate with customers on change control mechanism to meet schedules and prioritise changes based on business needs

**Business Development**
- Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
- Support pre-sales activities

**People and Growth**
- Monitor and improve team performance, conduct team building, providing leadership, coaching, and performance management
- Provide performance feedback and developmental coaching
- Identify and grow talents from within the team
- More than 10 years IT service delivery management experience
- Project managed and delivered/successfully implemented at least 3 projects relating to government agencies of more than $10m TCV each is a bonus
- ITIL Foundation certified
- Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
- Able to lead, develop and maintain respectful and trusting relationships
- Proficient in written and spoken English
- Degree in Information Systems, Computer Science or equivalent

We are driven by our **AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity**—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our **Impact: Valuing our clients, Growing our people, and Creating our future**.

Together, we **make the extraordinary happen.**

Learn more about us at ncs.co and visit our LinkedIn career site.

  • Svc Delivery Executive, Svc(Ims) Ldrship

    1 week ago

    Singapore NCS Full time

    **Svc Delivery Executive, Svc(IMS) Ldrship**: **Date**:10 Jun 2025 **Location**: Singapore, Singapore **Company**:Singtel Group NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to...

  • Svc Delivery Mgr, Svc Ldrship

    1 week ago

    Singapore NCS Full time $90,000 - $120,000 per year

    Svc Delivery Mgr, Svc LdrshipDate: 5 Sept 2025Location: Singapore, SingaporeCompany: Singtel GroupNCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things,...

  • Svc Delivery Executive, Svc(IMS) Ldrship

    1 week ago

    Singapore NCS Full time $90,000 - $120,000 per year

    Svc Delivery Executive, Svc(IMS) LdrshipDate: 26 Aug 2025Location: Singapore, SingaporeCompany: Singtel GroupNCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary...

  • Snr Svc Delivery Mgr, Svc(Ims) Ldrship

    7 days ago

    Singapore NCS Full time

    **Snr Svc Delivery Mgr, Svc(IMS) Ldrship**: **Date**:1 Oct 2025 **Location**: Singapore, Singapore **Company**:Singtel Group **NCS** is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology...

  • Senior Svc Delivery Mgr, Svc Leadership

    2 weeks ago

    Singapore NCS Full time $80,000 - $120,000 per year

    Senior Svc Delivery Mgr, Svc LeadershipDate: 24 Sept 2025Location: Singapore, SingaporeCompany: Singtel GroupNCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary...

  • Svc Delivery Executive

    1 week ago

    Singapore NCS Full time

    **Svc Delivery Executive (Finance)**: **Date**:28 Oct 2024 **Location**: Singapore, Singapore **Company**:Singtel Group NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve...

  • Delivery Driver

    5 days ago

    Singapore The Care Svc Pte Ltd Full time $14,000 per year

    THE CARE SVC PTE LTDIf you enjoy being on the road and like being up and about, we are happy to have you join usWe are looking for a Delivery Driver to distribute products to our customers as well as our company supplies.Come make history with us at our new business ventures with The CareJob Title: DELIVERY DRIVER (PART-TIME x1)Job Duties:Ensure timely...

  • Svc Delivery Mgr, Svc(IMS) Ldrship

    1 week ago

    Singapore NCS Full time $90,000 - $120,000 per year

    Svc Delivery Mgr, Svc(IMS) LdrshipDate: 4 Sept 2025Location: Singapore, SingaporeCompany: Singtel GroupNCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary...

  • Delivery Driver

    1 week ago

    Singapore The Care Svc Pte Ltd Full time

    **THE CARE SVC PTE LTD** If you enjoy being on the road and like being up and about, we are happy to have you join us! We are looking for a Delivery Driver to distribute products to our customers as well as our company supplies. Come make history with us at our new business ventures with The Care! **Job Title: DELIVERY DRIVER (PART-TIME x1)** **Job...

  • Svc Delivery Mgr, Svc Ldrship

    1 week ago

    Singapore NCS Pte Ltd Full time $104,000 - $130,878 per year

    NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce...