Service Associate

1 week ago

Singapore Shangri-La Hotels Full time

At Shangri-La Singapore we are a heart-warming family. We share something powerful - our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.
Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.
We are looking for Room Attendant (Runner) to join our team
**Key Responsibilities**:
General & Technical Knowledge
Demonstrates full understanding of the Shangri-La Experience and adheres to current corporate and hotel housekeeping service standards.
Customer Loyalty & Service Standards
Collects and acts on guest preferences to enhance satisfaction.
Maintains professional and caring interactions with guests, following hotel policies and procedures.
Operational Processes
Responds promptly to guest requests and runs errands as needed.
Properly uses and cares for housekeeping chemicals and equipment.
Cleans and sets up guest rooms, including extra beds and baby cots/playpens.
Manages guest loan items, ensuring they are clean, functional, and properly tracked.
Follows SOPs for handling master keys, pagers, and phones.
Reports any loss or damage of linen, furniture, fixtures, or equipment to the Service Leader - Housekeeping.
Identifies and reports maintenance deficiencies to the Service Leader - Housekeeping to ensure timely resolution.
**Key Requirements**:
At least 1 year's working experience under the housekeeping department within the hospitality industry.

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