Noc Lead

Contract Duration: 24 months Working Location; Bendemeer Working Hour: Normal Office Hour Salary: $7,000 with 1 month bonus

**Overview**:

- **a team of NOC engineer in handle L1/L2 support which includes monitoring, ticketing and escalation, server patching, troubleshooting and handling service request.**:

- **a team of Facility Administrators that supports and operate a secured network environment, and**:

- **a team of DC Operators that are deployed at customer’s Data Centre. The Data Centre Operator monitors operations within the data centre. He/She responds to common data centre infrastructure faults. He/She raises issues to data centre engineers and operations managers, based on incident management procedures.**

**Responsibilities**:

- **Manage 24x7 operations and personnel.**:

- **Optimally plan and deploy shift roster. Ensure staffing is maintained and meet operational deliverables.**:

- **Participate in audits.**:

- **Keep processes and procedures updated.**:

- **Identify areas for process and efficiency improvement.**:

- **Provides leadership and coordination on projects assigned.**:

- **Train, mentor and develop staff to ensure successful performance.**:

- **Train and orientate new joiners and supervision of day-to-day operations as part of BAU.**:

- **Support initiative for automation & enhancement.**:

- **Ensures staff follows procedures to communicate, report, and escalate incidents according to Standard Operating Procedures and escalation matrix.**:

- **Liaises between two or more parties/teams to communicate and coordinate activities (eg. power maintenance, workstation maintenance, access, connectivity issues).**:

- **Any other tasks as assigned by the management.**:

- **5-day work week. May have to stand-in shift duty (including public holidays) under unforeseen circumstances.NOC Related**:

- **Manage the troubleshooting of major issues with NOC monitoring tools.**:

- **Manage onboarding of infrastructure devices to monitoring service.**:

- **Assign and manage the workloads of shift personnel.**:

- **Continuously improve and develop systems to proactively monitor the infrastructure being managed.**:

- **Generate key reports for management including but not limited to: system availability, service level agreements, ticket resolution and customer issues.**

**Facilities Admin Related**
- **Ensures communication to customers are accurate.**:

- **Ensures secured network facilities are available and ready for customer’s use DC Operator Related**:

- **Develops an understanding of cross-functional processes to support partnerships with internal and external stakeholders.**:

- **Complies with security and data management procedures and policies.**:

- **Maintains a strong client focus to understand the impact of their work when completing tickets and assigned tasks.**:

- **Completes assigned tickets efficiently and in alignment with Key Performance Indicators (KPIs) while meeting established Service Level Agreements (SLAs).**

**Requirements**:

- **Diploma and above. Appropriate qualification in computing and networking related disciplines preferred.**:

- **Able to work independently with mínimal supervision.**:

- **Effective communication and interpersonal skills**:

- **Attention to details, excellent team player and able to multi-task in a fast-paced work environment.**:

- **Strong network troubleshooting, process workflow and communication skills are a requirement.**:

- **Knowledge in data centre facility operations is an advantage.**:

- **At least 2 years of supervisory experiences in a 24x7 shift environment is an advantage.**:

- **Certification in ITIL 4 is an advantage.**
***:
**PERSOLKELLY Singapore Pte Ltd - RCB No. 200007268E - EA License No. 01C4394**
**R1654858 (Soo Sheng Hui)