Assistant Centre Manager

**Location**:Jurong West Ave 1**

**Job Type**:Full-Time**:
**About Seriously Addictive Mathematics (S.A.M)**:
S.A.M is the world's largest Singapore Math enrichment program, dedicated to making mathematics engaging, understandable, and seriously addictive for students aged 4 to 12. Our proven Concrete-Pictorial-Abstract approach builds deep conceptual understanding and critical problem-solving skills. We are looking for a dynamic leader to drive our centre's growth and educational excellence.

**Position Overview**:
**Key Roles & Responsibilities**:
**Operational & Educational Management**:

- Handle walk-in enquiries and convert new leads into enrolled students.
- Serve as the primary point of contact for parent and student enquiries regarding services, schedules, and progress.
- Liaise effectively with parents regarding any schedule changes or student updates.
- Plan and execute engaging student activities and post-exam programs.
- Ensure the smooth day-to-day operation of the centre.
- Deliver high-quality, dynamic lessons based on the renowned S.A.M curriculum and pedagogy.
- Develop lesson materials and provide constructive feedback to students to ensure visible academic improvement.
- Engage and motivate students to help them realize their full potential.

**Business Management**:

- Develop and implement strategic plans to achieve and exceed business targets for enrolment and revenue.
- Analyze key management indicators and costs to identify areas for improvement and efficiency.
- Continuously monitor sales pipelines and customer service quality to optimize centre performance.
- Uphold and enforce exceptional customer service standards across the entire team.
- Optimize resource allocation and manage centre expenses to minimize costs.

**People Management**:

- Act as a role model for the team, setting the highest standards of performance, professionalism, and behavior.
- Foster proactive, clear, and effective communication within the team.
- Identify training needs and develop team members' skills to ensure their growth and progression.
- Recognize employee potential and actively support their career development.
- Manage all personnel administration, including scheduling, rostering, and performance reviews.
- Resolve team conflicts promptly and fairly to maintain a positive, collaborative, and high-performing work environment.
- Ensure full compliance with all company policies and legal requirements.

**What We’re Looking For**:

- **Leadership**- A natural leader with the ability to inspire, mobilize, and motivate a team towards a common goal.
- **Business Acumen**- A strategic thinker with strong analytical, financial, and decision-making skills.
- **Communication**- Exceptional verbal and written communication skills, persuasive and effective in dealing with parents, students, and team members.
- **Problem-Solving**- A proactive, adaptable, and solution-oriented mindset.
- **Customer Focus**- A deep commitment to delivering excellent service and building strong, lasting relationships with parents and students.
- **Organization & Planning**- Highly skilled in prioritization, time management, and handling multiple tasks efficiently.
- **Resilience**- The tenacity to thrive under pressure, overcome challenges, and drive results.

**Qualifications & Experiences**
- Proven experience in a managerial role, preferably within education, enrichment, or a retail/service-oriented business.
- Prior teaching or tutoring experience is highly advantageous.
- Strong proficiency in MS Office and management software.

**What We Offer**:

- A competitive salary and performance-based bonuses.
- A rewarding leadership role in a growing international brand.
- Comprehensive training on the S.A.M methodology and business operations.
- Opportunities for professional development and career advancement.
- A supportive and positive work environment.

**How to Apply**: