Service Support Specialist Apac

5 days ago

Singapore Repligen Full time

Overview:
**Service Scheduler APAC**:
The service scheduler in APAC will schedule all the service activities on Repligen systems (TFF, ATF, C-Tech, Artesyn) in Asia Pacific for a team of approx. 10-15 Field Service Engineers.

The geographic locations for service activities will be mainly China, Japan, India, Korea, and Singapore; and occasional visits in Australia, Taiwan,

The service scheduler will report the Field Service Manager in Singapore

**Responsibilities**:
Job description:

- Close cooperation with relevant stakeholders like Project Management, Customer Support Management, Technical Support, Field Service Planner and the Field Service Engineers.
- Works closely with each individual country management and sales leaders in order to prioritize service activities according to customer needs
- Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments.
- Manages department schedule by maintaining calendars for department personnel and arranging meetings, conferences, teleconferences.
- Maintains customer confidence and protects operations by keeping information confidential.
- Keeps equipment operational by following manufacturer instructions and established procedures.
- Provides historical reference by linking assets.
- Close cooperation with relevant stakeholders like Project Management, Customer Service, Technical Support and the Field Service Engineers.
- Ensures balanced, effective and efficient use of resources (FSE, customer, organization)
- Send out and receive Pre-installation checklists.
- Create statistics for utilization, revenue, and workload according to KPI’s.
- Ensures timely closure of field service appointments.
- Ensures timely invoicing by processing the workorder.
- Contributes to team effort by accomplishing related results as needed.

What’s in it for you?
- A great team of colleagues that work very closely together in order to serve our customers in the best way possible and create the best customer experience
- The ability to work close with other Field Service Schedulers, to share knowledge, learn and grow, together.
- Freedom to take initiative and make a real impact in a growing global business
- Recognition for your achievements
- Clear objectives and realistic demands
- Access to decision-makers and a global network of specialists
- Space to explore and learn

Qualifications:
Qualification / skill requirement:

- Have Bachelor work/think level, by experience or education
- You are an excellent communicator and are able to work in a multi-cultural and multi-disciplined team environment
- Proficiency with SAP
- MS Office skills
- Administrative writing skills
- Understanding the geography of China, Japan, India and Korea
- Good written and verbal communication skills
- Basic technical understanding of electromechanical equipment
- Have strong planning and organizational skills
- Flexible, and able to deliver in stressful and unforeseen situations
- Customer and service minded self-starting individual, who can manage time effectively and achieve agreed goals

Language skill requirement:

- English: Level B2 or higher
- Mandarin: Level B2 or higher
- Japanese: Level B1 or higher
- Optional: Korean: Level A2 or higher

  • High-Performance Desktop Support Specialist

    2 weeks ago

    Singapore beBeeDesktop Support Specialist Full time

    Unlock a world of opportunities as a Desktop Engineer with our forward-thinking team Job Description: We are seeking a skilled and motivated individual to join our team as a Desktop Engineer. In this role, you will be responsible for providing desktop support to customers, addressing a range of IT topics and issues. Your primary goal will be to deliver...

  • Financial Controller

    2 weeks ago

    Singapore Rainmaking APAC Full time

    Are you inspired by working in an environment that breaks new ground? Are you enthused by operational excellence, and most excited when working with a diverse range of stakeholders to enable high business performance? Do you want to deliver significant impact to the people that you work with, and do so as part of a scaling business? If yes, then read on -...

  • APAC Technical Support and Engineering Solutions Specialist

    1 week ago

    Singapore beBeeTechnical Full time $80,000 - $120,000

    Technical Support and Engineering Solutions SpecialistWe are seeking a highly skilled Technical Support and Engineering Solutions Specialist to join our team in the APAC region. As a key member of our technical support team, you will provide expert technical assistance and engineering solutions to our customers.The ideal candidate will have a strong...

  • Apac Service and Support Manager

    5 days ago

    Singapore Waters Corporation Full time

    Overview: With the growth in precision medicine, it is an exciting time for LC-MS in clinical diagnostics. For 10+ years, PCR-NGS techniques have been widely used for clinical diagnostics. Clinicians now want a real-time understanding of disease states, requiring a more complete picture of proteins, lipids, and steroids. LC-MS based assays are critical to...

  • People Operations Specialist Apac

    2 weeks ago

    Singapore BITDEFENDER APAC PTE. LTD. Full time

    We are looking for a proactive and dedicated People Operations Specialist to join our team! This role is pivotal in supporting our HR initiatives and ensuring operational excellence. You’ll be responsible for managing day-to-day HR activities, supporting the employee lifecycle, and contributing to a positive and engaging workplace...

  • Apac Commercial Director

    1 week ago

    Singapore Burson APAC Full time

    **ROLE** The objective of the role is to provide commercial and legal leadership and partner with the regional and local office management of Burson to assist them in achieving their business goals, managing risk and maximising opportunitities. This role can be based anywhere in Singapore, Hong Kong, Shanghai or...

  • Tax Director, Apac

    2 weeks ago

    Singapore CHECKOUT APAC PTE. LTD. Full time

    We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re number 9 on the Forbes Cloud 100 list and on Glassdoor’s list of Top 10 fintechs to work for. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences...

  • HR Business Partner APAC

    4 days ago

    Singapore Artivion APAC Full time

    Talent Acquisition, Recruitment @ Artivion It's a good feeling to know you're doing your best with purpose every day. At Artivion, we manufacture high-quality products and solutions for the treatment of aortic diseases. Together with surgeons worldwide, we save lives. In doing so, we rely on the strengths of each and every employee. Your strength...

  • HR Business Partner APAC

    2 days ago

    Singapore Artivion APAC Full time

    It's a good feeling to know you're doing your best with purpose every day. At Artivion, we manufacture high-quality products and solutions for the treatment of aortic diseases. Together with surgeons worldwide, we save lives. In doing so, we rely on the strengths of each and every employee. Your strength counts, too: As an important link in the chain, you...

  • HR Business Partner APAC

    2 days ago

    Singapore Artivion APAC Full time

    Talent Acquisition, Recruitment @ Artivion It's a good feeling to know you're doing your best with purpose every day. At Artivion, we manufacture high-quality products and solutions for the treatment of aortic diseases. Together with surgeons worldwide, we save lives. In doing so, we rely on the strengths of each and every employee. Your strength counts,...