Client Experience
1 week ago
**Position**:
As a client-centric department, Client Relations & Experience (CRE) plays a crucial role in client development and driving sales opportunities through an enhanced client experience, either in-store, out-of-store or through participation in events.
As part of the team, the Client Relations & Experience Assistant will support the department with the management of regional gifting plans, the coordination of transversal projects and providing administrative support. He/She will also assist in Hospitality Coordination for Regional & International events.
**Job Duties & Responsibilities**
- Coordinate with central and/or external vendors to ensure timely delivery of client gifting and/or assets for countries’ local activations, and upkeep office and warehouse gifting inventory
- Liaising with and support South Asia countries team to ensure the smooth execution of all assigned transversal projects
- Coordinate and support in developing a bespoke and strategic 360 treatment program for Regional and International events: invitation, accommodation, transports, preparation of itinerary/welcome letter, restaurant & experiences, gifting etc.
- Serving as a link between the central team and the country team on global guidelines and local perspective on needs and cultural differences
- Best practice sharing across South Asia markets
- Proactively sourcing ideas and having awareness of competitors' activities
- Process event related invoices via SAP and set up new vendors as required
- Other administrative support/ad-hoc tasks assigned
**Profile**:
**Key Requirements & Competencies**
- Experience in luxury retail preferred
- Proficient in MS Office: Word, Excel and PowerPoint; Adobe Photoshop is a plus
- Strong communication skills particularly when dealing with international and multilingual stakeholders
- Strong client-centric mindset
- An understanding of different cultures and an international mindset
- Able to manage multiple projects simultaneously and to work in a fast-paced environment
- Pro-active, agile and can anticipate future consequences
- Rigorous organizational and logístical skills required
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