Appeals Officer

2 weeks ago

Singapore BUSINESS EDGE PERSONNEL SERVICES PTE LTD Full time

1 year exp

**Roles & Responsibilities**
- Working location differs based on the deployment role assigned to each officer (some roles are WFH)
- Min Qualification: Nil. But special skills(e.g. Secretariat/data/procurement etc), and ability to speak dialects is sought after.
- Salary range: Hourly rated. (from $9-$13/h.)
- Main Duties : End-to-end processing of appeal requests to ensure timely support is given.
- Address concerns and appeals as part of the case management workflow
- Escalate complex issues to the relevant stakeholders to ensure that public health interventions are implemented in a timely fashion
- Monitor appeals arising from MOPs through various platforms
- Calling MOPs for investigations on appeals raised
- Track and monitor outcomes of appeals
- Collate the updates on appeals and update in the platform
- Other tasks may be assigned

Key Skills/Requirements
- Proficiency in Microsoft Office
- Good interpersonal and communications skills
- Comfortable in engaging members of public
- MX 13 and above
- Training will be provided

Work Arrangement
- Mix of office hours and shift work
- Mix of on-site and WFH
- May include being rostered on weekends and PH duties to support operations when required
- 12 hours Shift (9 a.m. to 9 p.m.) on a two-days on, two days off cycle (weekends included).
- Be prepared to work long hours
- Working hours may be adjusted due to operational requirements
- May be internally redeployed to support other areas of operations when there is an operational need

Business Edge was established in 1991, and has grown into one of the leading HR & Recruitment Companies in Singapore.

Business Edge Personnel Services - A full service HR company. Let us do the work. (EA License 96C4864)

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