asst manager, appeals ops

7 days ago

Singapore Ministry of Defence Singapore Full time $90,000 - $120,000 per year

Land Transport Authority

Fixed Terms

Closing on 21 Sep 2025

What the role is

ASST MANAGER, APPEALS OPS & SETTLEMENT

What you will be working on

You will be responsible for overseeing a team handling appeals and payment processing (payment and refund) and appeals for offences committed under the Road Traffic Act, Active Mobility Act and other LTA's administrated legislation. Your core duties include overseeing daily operations and supervising processing across multiple platforms, including refund approvals and account reconciliation. You will develop Standard Operating Procedures and provide comprehensive training on new schemes to team members.

A key aspect of your role will be monitoring team performance through statistical analysis and reporting, identifying areas for improvement. You will work closely with internal divisions, government agencies and external stakeholders to resolve complex issues, including handling escalated calls from members of the public regarding payment and refund matters. Additionally, you will lead initiatives to enhance work processes and streamline workflows.

What we are looking for

  • Knowledge in any discipline
  • At least 3 years of relevant experience ideally in enforcement functions or customer service preferred
  • Good communication, writing, interpersonal and analytical skills
  • Proactive, able to work independently and as a team in a dynamic and fast-paced environment
  • Meticulous and resourceful
  • Proficient in Microsoft Office applications (Excel, Word, PowerPoint)

As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.

About Land Transport Authority

The Land Transport Authority (LTA) is a statutory board under Ministry of Transport that spearheads land transport developments in Singapore. We are seeking dynamic, energetic, highly motivated, passionate and qualified professionals to join us.
Many opportunities & challenges await those who are keen on an exciting career to realise our commitment to envision & implement an integrated transport system.

About your application process

This job is closing on 21 Sep 2025.

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and for other roles within Land Transport Authority or the wider Public Service.

  • Lta-tro] Deputy/ Asst Manager, Appeals

    7 days ago

    Singapore LTA Land Transport Authority Full time

    **[What the role is]** DEPUTY/ ASST MANAGER, APPEALS **[What you will be working on]** You will be responsible for overseeing a team handling appeals arising from offences committed under the Road Traffic Act, Active Mobility Act and other Acts under LTA’s administration and their subsidiary legislation. Your core duties include reviewing and responding...

  • deputy/ asst manager, appeals

    7 days ago

    Singapore Ministry of Defence Singapore Full time $104,000 - $130,878 per year

    Land Transport AuthorityFixed TermsClosing on 21 Sep 2025What the role isDEPUTY/ ASST MANAGER, APPEALSWhat you will be working onYou will be responsible for overseeing a team handling appeals arising from offences committed under the Road Traffic Act, Active Mobility Act and other Acts under LTA's administration and their subsidiary legislation. Your core...

  • Sr Executive/asst Manager/sr Asst Manager

    5 days ago

    Singapore Tan Tock Seng Hospital Full time

    -Family Group: Administration**The Challenges** As a Sr Executive/Asst Manager/Sr Asst Manager in Operations (Surgery), you will provide operations and administrative support to the department in managing the delivery of hospital-defined strategic goals and initiatives on clinical/development services through assistance on project management activities and...

  • Tiktok Shop

    2 days ago

    Singapore TikTok Full time

    Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of...

  • Administration Manager

    4 days ago

    Singapore STREAM OPS Full time

    Roles Responsibilities This position reports to the Director. Stream Ops is committed to an employee-orientated, high performance culture that emphasises empowerment, quality, continuous improvement, and the recruitment and on-going development of a superior workplace Specific Responsibilities 1. Update tracking numbers and details of each courier...

  • Sr Executive/Asst Manager/Sr Asst Manager

    7 days ago

    Singapore National Healthcare Group Full time $60,000 - $120,000 per year

    Family Group: AdministrationThe ChallengesAs a Sr Executive/Asst Manager/Sr Asst Manager in Operations (Surgery), you will provide operations and administrative support to the department in managing the delivery of hospital-defined strategic goals and initiatives on clinical/development services through assistance on project management activities and...

  • Tiktok Shop

    7 days ago

    Singapore TikTok Full time

    **Responsibilities**: About the Team E-commerce's Governance and Experience (GNE) is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. Global Moderation Services is part of the GNE organization. Our mission is to deliver trustworthy and...

  • Asst Contract Manager

    7 days ago

    Singapore TRIFIC SOLUTIONS PTE. LTD. Full time

    **Job Posting: Asst Contract Manager** **Salary**:SGD 3,800 to SGD 5,800 **About the Role** Our client is looking for an Asst Contract Manager to join their team in dynamic construction industry. **Key Responsibilities**: - Led and guide the quantity surveying team to ensure timely, high-quality contract administration. - Advise on and resolve contract...

  • Asst Contract Manager

    7 days ago

    North Singapore Trific Solutions Pte Ltd Full time

    **Job Posting: Asst Contract Manager** **Salary**:SGD 3,800 to SGD 5,800 **About the Role** Our client is looking for an Asst Contract Manager to join their team in dynamic construction industry. **Key Responsibilities**: - Led and guide the quantity surveying team to ensure timely, high-quality contract administration. - Advise on and resolve contract...

  • Asst Manager

    2 hours ago

    Singapore NTU (Nanyang Technology University- Main Office-HR) Full time

    OCAS is looking for a dynamic and forward-thinking individual to join the team as Asst Manager /Senior Asst Manager, Auxiliary Services (Transport). In this role, you will be at the forefront of managing the Campus' transport services, including the campus shuttle bus operations, car parks and EV charging facilities. You will also have the unique opportunity...