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Production Support Engineer

2 weeks ago

Singapore Capgemini Full time

Finacle (Loan Modules) customization or product experience.
- Application automation and improvements ranging from performance and operational improvements, identification and remediation of system and process Toils.
- Working in a stretch role to take forward production issues from analysis to production fix/deployment
- Follow Production Support Processes and giving input to strengthen time to time
- Providing status to leads, stakeholders and working with vendors to review the design/fix/enabling for production deployment
- Own communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications with management
- Coordinate recurring issues and ensure long-term resolution through proper Incident and Problem Management
- Working with various teams like Infrastructure, development team to resolve, analysis of root cause for complex issues and outages
- Strong stakeholder management skills with main focus on continuous service improvement, consistent delivery and stability of production.
- Must have Good functional knowledge of Finacle (Loan Modules), Retail and Corporate, Limits, Collaterals, CASA/ TD, WMS, Payments and interfaces modules.
- Analyze incidents in Finacle (Loan Modules) and provide solution/work around for the issues independently.