Customer Success Consultant

2 weeks ago

Singapore JOBTECH PTE. LTD. Full time

**About JobTech**
JobTech is the world's leading artificial intelligence and big labour data analytics product company that empowers leaders to develop people for new work realities, driven by real labour market needs and individuals' personal aspiration. JobTech is growing rapidly with global big names customers from both private and public sectors.

**About the Team**
The JobTech team is an enthusiastic bunch, obsessed with solving human capital business problems in talent development, using deep technology and labour market data. We embrace empowerment and appreciate the depth of every member’s area of expertise. We are hands-on dreamers who are willing to invest in projects and people. If you think you should be part of this awesome team looking to scale faster and better, don’t be shy and let us know

We are looking for someone who is excited to work in an AI start-up and is willing to develop him/herself in the HRTech space. This role would be ideal for someone who is self-motivated and is able to pick-up the relevant industry knowledge quickly.

In this role, you’ll get to:

- Be well-versed with our flagship software platform
- Onboard and provide product training to new customers
- Work directly with customers to build business relationships and to find out their ongoing implementation, integration, and support needs
- Diagnose software issues, participate in UAT and engage with our data and engineering teams
- Communicate thoughtful, customized solutions that help customers move forward and grow their business
- Collaborate with internal account managers to identify opportunities for existing customers to expand their usage of our platform or services
- Show composure and flexibility as customer needs evolve

So here’s what we are looking for:

- Self-motivated & eager to learn
- Strong written & verbal communication skills to effectively maintain relationships with clients.
- Excellent communicator, articulate, fluid conversationalist
- Interested in technology and data analytics products
- Adapt quickly to changing priorities and customer needs
- Passionate about working with customers and finding solutions that make their goals possible
- Has knowledge of common Human Resource management system functionality

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