Client Relationship Associate

1 week ago

Singapore NYJ Organisation Full time

**About the Role**:As a Client Relationship Associate, you’ll be the go-to contact for our clients, supporting them with their needs and ensuring they get the most value from our services. You’ll play a key role in client satisfaction by managing communications, addressing questions, and coordinating with internal teams to keep everything running smoothly. If you’re personable, organized, and thrive on helping others succeed, this is a great opportunity for you

**Key Responsibilities**:

- Serve as the primary point of contact for assigned clients, fostering positive relationships and addressing their needs to ensure high levels of satisfaction.
- Coordinate client communications, managing regular check-ins, follow-ups on inquiries, and prompt responses to any questions or concerns.
- Proactively assist in tracking and monitoring client accounts, gathering feedback, and identifying areas for improvement or upsell opportunities.
- Collaborate closely with internal teams (e.g., sales, product, and support) to ensure seamless, timely, and effective support for client needs.
- Develop a deep understanding of each client's business objectives and industry trends to anticipate needs and provide relevant solutions.
- Manage onboarding processes for new clients, ensuring a smooth and positive experience by guiding them through product setup and initial training.

**What We’re Looking For**:

- Graduate from local polytechnic or a bachelor’s degree graduate in any related field.
- Strong interpersonal skills and a genuine interest in client success.
- Excellent communication and problem-solving abilities.
- Ability to stay organized and manage multiple client relationships.
- Prior experience in customer service or client relations is a plus.

**Why Join Us? **Join a supportive, growth-focused team where you can develop valuable client management skills, enjoy a collaborative work culture, and make a real impact on client satisfaction.

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: $2,565.34 - $4,504.43 per month

Supplemental Pay:

- 13th month salary
- Performance bonus
- Yearly bonus

**Education**:

- Local Polytechnic Diploma (preferred)

**Location**:

- Singapore (preferred)

Work Location: In person

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