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Associate Support Representative

2 weeks ago

Singapore Braze Full time

**WHO WE ARE**

Need more proof? Braze was named a Leader in the Forrester Wave: Cross-Channel Campaign Management (Independent Platforms), Q3 2021, and was named to the Forbes Cloud 100 list for the fourth consecutive year. The company has also been selected as one of Fortune's Best Workplace for Millennials in 2021, and was ranked #20 on Fortune's Best Medium Sized Workplaces in 2021. Braze is certified as a Great Place to Work in the UK and the U.S. and is recognized as one of the UK's Best Workplaces for Women.

**WHAT YOU'LL DO**

As an Associate Support Representative, you will be an essential part of our Global Technical Support Team that owns the post-sale technical relationship with our customers.

**WHO YOU ARE**

People say you're a great communicator and top-tier problem solver You have exemplary written and verbal communication skills with unparalleled follow-up skills. You leave people with the impression that you are really listening to them, understand their problem, and you're there to help. You know how to shape a customer's experience. You look for every opportunity to make things better and you're all about the team. You get a thrill from helping customers and you know that even though the job isn't easy, you're making a difference each and every day. You're naturally curious and you see every problem as an opportunity to learn more or help others (teammates or customers) learn more too.

**WHAT YOU HAVE**
- Associate degree from a 2-year college, a certification from a technical boot camp, or similar experience-based proficiency
- 0-1 year experience supporting a technical product, ideally in SaaS or Mobile
- Excellent communication skills and customer-centric attitude
- Experience handling time-sensitive, pressure-intensive customer issues
- Working knowledge of Case Management tools like Salesforce, Zendesk or similar ticketing system
- Talent for synthesizing complex ideas and communicating them in a way others can easily understand
- Bonus:
- Technical domain knowledge of one or more of the following: SaaS, Mobile, APIs.
- Experience in mobile platforms (Android, iOS)
- Experience with HTML, CSS, Ruby, Javascript or other programming language

**WHAT WE OFFER**
- Competitive compensation that includes equity
- Generous time off policy to balance your work and life, including paid parental leave
- Competitive medical, dental, and vision coverage for you and your dependents
- Collaborative, transparent, and fun loving office culture
- If you are located in the EU or UK visit our _privacy policy_ to understand how Braze processes your personal information and how you can exercise your rights._