Apac Client Onboarding Facilitator

2 weeks ago

Singapore WELLS FARGO BANK Full time

Wells Fargo CIB Operations operates a centralized Client Onboarding team consisting of a Client-facing Facilitation team, documentation team, AML/KYC team and a data management team. The team based in APAC has a new analyst level opportunity for a Client Onboarding Facilitator in Hong Kong.

The Client Onboarding Facilitation team will liaise with external and internal customers in order to comply with all Operational, Compliance, Regulatory and internal policies as part of the onboarding process. This role is to provide the business with a central point of contact and liaise with On-boarding teams in other regions in order to provide transparency and efficiency. The target is to have a centralized team with regional representation in order to support growing business in Asia.

The primary supporting line with be Spread, Marco and FX Businesses. The COB Facilitator will report locally into Asia but also have a matrix reporting line into the UK team based in London. The Facilitator role will be an SME within the various lines of business we support in Asia.

**In this role, you will**:

- The COB Facilitator will be responsible for delivering high standards of client service while at the same time ensuring that all internal (Risk) and external (Compliance) standards and requirements are met. The Facilitator will gather evidence of customer profile via documentary or non-documentary means utilizing both in-house and external sources. They will initiate the Client Onboarding process for both new Legal Relationships and Funds of existing customers by entering data into the client onboarding system and share documents with internal teams such as the Documentation, AML and Credit teams. The facilitator will track progress and provide status of onboarding request to the request initiator.
- Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture, which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
- Develop and enhance client relationships, at multiple levels, by providing exceptional levels of client service.
- Expertly navigate the Wells Fargo organization, across divisions, to deliver timely and accurate issue resolution to complex, business critical issues which may include communication with senior stakeholders within Ops and the BU.
- Partner with Daily Processing teams to identify key Ops issues, trends and efficiency opportunities that can be addressed with clients with the goal of enhancing STP.
- Keep abreast of current and upcoming product and functional specific industry initiative related topics.
- Reviewing completeness of legal documentation and requirements and approving customers to trade regulated products.

**Required Qualifications**:

- 2+ years experience in Capital Markets Middle Office, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

**Desired Qualifications**:

- Experience working within Client Onboarding, preferable as a Facilitator within the Securities, Rates & FX LOB.
- Experience understanding legal documents required for onboarding clients.
- Experience in client integration and management
- Technical understanding of transaction lifecycle in Securities, FX and Rates (Additional asset classes is a plus)
- Experience of financial institution onboarding
- Proven experience with external Institutional Client communications and interaction.
- Relevant experience within Client Onboarding within an Investment Bank
- Relevant experience within a Compliance, AML/KYC or Operational risk team is preferred.
- Experience working in a demanding fast
- paced financial institution, strong interpersonal skills and the ability to build and maintain strong relationships.
- Excellent written/verbal communication skills in English.
- Proven ability to work across global departments to build credibility and strong relationships.
- Experience compiling metrics, customer profiles and maintaining SLA's preferred.
- Strong listening and verbal/written communications in English.
- Strong presentation skills
- Involvement in Industry initiatives via working groups, advisory groups or panel discussions.
- Bachelor degree or higher.

**Market Skills and Certifications**:

- Maintain all

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