Manager, Fusion Response

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

JOB PURPOSE

This is an individual contributor role reporting to the Director, Fusion Response to deliver effective, coordinated response and recovery orchestration services for enterprise-impacting operational disruption incidents. The role is responsible for leading enterprise-level response and recovery orchestration efforts for operational business disruption, security, fraud, and technology incidents of lower levels of severity and complexity, and supporting senior Fusion Response members in higher severity, more complex incidents as assigned.

The role works with leaders at all levels in the organization. Expectations include hands-on teamwork approach to solving problems, planning, managing change and people in all aspects of the incident and changes to support business recovery.

KEY ACCOUNTABILITIES- Perform incident response duties as required, providing coverage during the North American overnight and morning period (9am-4pm ST [Singapore] / 9am-5pm GMT [UK]).- Perform incident triage actions to determine impact/urgency/audience of emergent issues and take action to convene relevant stakeholders, coordinate stakeholder response actions, and communicate situational updates.- Lead or support coordinated response and recovery orchestration meetings for less complex technology, security, fraud, and client-impacting operational disruption incidents.- Provide direct support to senior Fusion Response members during highly complex incidents.- Support ongoing improvement of Fusion Response incident management capability; including interaction models, playbook designs, case management process, and all operational procedures as assigned to meet operational requirements and our evolving threat landscape.- Follow Fusion processes, action assigned, and ensure they are carried out to a high standard, and ensure leadership is kept abreast of activities.- Ensure incident response tasks assigned to stakeholders are tracked and managed to completion within assigned timelines, or escalated when required.- Participate in preparedness exercises to effectively test Fusion Response and other supporting incident stakeholders’ understanding of roles, procedures, and build muscle memory for effective response.- Achieve assigned measurable performance objectives within timelines, and work with people leader to meet professional development goals. CROSS-FUNCTIONAL RELATIONSHIPS- Promote a shared sense of mission to protect our clients and CIBC through a culture of information-sharing and collaboration.-
- Document details of key engagements emphasizing operational information exchanged & commitments made, articulating partner perspectives, motivations, goals and approaches.

COMPLIANCE REQUIREMENTS/RESPONSIBILITIES- Comply with applicable CIBC and Line of Business policies, standards, guidelines and controls.

AUTHORITIES/DECISION RIGHTS- This job has the authority to recommend changes to business processes to enhance operational efficiency and effectiveness.

JOB DIMENSIONS

Role has Enterprise and local accountability for the provision of incident response orchestration activities.- Role has Global reach for incident response orchestration support and leadership across all CIBC operating jurisdictions (when engaged), including:
- Regions (including wholly owned subsidiaries): U.S. Region, Asia Pacific (APAC), UK, Luxembourg.- Non-wholly owned subsidiaries: CIBC Caribbean.- Joint ventures: CIBC Mellon

KNOWLEDGE AND SKILLS- 3-5 years of experience in business continuity, frontline operational banking roles, security, or technology incident management is a definite asset.- Certificate or designation in one or more of the following disciplines is a definite asset:
- Emergency Management;- Technology Incident Management (ITIL);- Business Continuity (CBCP);- Risk Management (CRISC, CGRC).- Previous operations experience in a financial services institution (bank, insurance, wealth management, credit card networks), or a financial market instrument (payments, clearing, or settlement systems) in either an incident response or business operations role is an asset.- Understanding or experience with financial services regulatory landscapes (Canada, USA, UK/Ireland, Europe, Asia-Pacific regions) is an asset.- Solid written and verbal communications skills.- Developing influencing skills to deliver effective response orchestration amongst multiple stakeholders.- Highly-organized and task-oriented.- Self-motivated and able to self-initiate and work independently and as part of a team.- Basic problem solving skills to creat