Project Specialist

Project Specialist

Who You’ll Work With

At Cisco, we are building the world's best Customer Experience (CX) Team to accelerate the company transition to a recurring revenue software-centric model.

As part of Cisco’s CX organization, we as a central team we look for improvement initiatives that will drive the entire business forward. Initiatives may come from company-wide asks, or they may come from the field teams on the ground looking for improvements. You will collaborate with multiple stakeholders to develop and drive initiatives whilst ensuring that there are clear measurable outcomes that drive our teams to continuously improve and deliver the highest level of client satisfaction. The role will involve a large degree of data mining and analytics that can be clearly communicated.

What You’ll Do
- Be part of the team to implement and run change projects for Cisco CX APJC
- Assist with defining and validating project scope, plan, and schedule, which requires general domain knowledge and limited business expertise
- Focus on connecting data to outcomes using data analytics skills that will support decision making
- Learn on the job and put forward areas for improvement, nothing is too big or small to discuss
- Together with the team identify risks and plan for mitigations
- Coordinate with various stakeholders on gathering information, connecting data, developing reports, communicating progress as well as evaluating that the project is driving to the desired outcomes

Who You Are
- Have a BS/BA degree or equivalent
- Proficiency in Microsoft Office / 365 suite of tools and Power BI, Tableau or other data presentation software, programming languages that support data analytics (Python or R)
- Have strong data analytics skills with the ability to process and manipulate large amounts of data
- Capability to work in environments across multiple cultures and countries.
- Excellent Communication skills, ideally using the data effectively
- Be adaptable and able to function in a dynamic environment

Why Cisco

WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can’t put us in a box

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us

U.S. employees have **access** to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.