System Engineer

Key:

- **Review and implementation of Change Requests (CR) including requirement specifications, preparation, review and finalizing of CR/ solution from vendors, updating and seeking approval of CR from system owners, monitoring of CR progress, witnessing change completion and update of CR for closure.**:

- **Support procurement like raising requests and queries for procurement, maintenance, service master contracts and service charges in bulk tender.**:

- **Support power servicing ops, ensure power supplied are according to diagram, inform stakeholders, ensure power resumes and system availability.**:

- **Obsolescence management - software licenses, hardware, OS and certificates.**:

- **Manage Technical Refresh based on the asset lifespan, including GPC/OPC, Services and Infrastructure Migrations**

**Job Description**:
Carry out system management and staffing efforts to support Operation & Support (O&S) activities required to maintain the systems’ Service Level Agreement (SLA) and operations like:

- Contract management by carrying out contract activities (e.g., contract variations request) that involve contract types such as hardware maintenance contracts, software license contracts and procurement of the security certificate.
- Ensure vendor meet SLA and abide to contractual obligations. And to support the administrative process for any non-conformance to vendor’s contract obligation, including:

- System health monitoring, monitoring of system uptime and downtime.
- Escalate issues according to process.
- Manage and update any system incidents and update stakeholders.
- Sites support for all locations of the project.
- Patching:

- Ensure patches are tested and verified before seeking approval for patching downtime.
- Communicate system downtime to all stakeholders.
- Ensure system availability after patching is completed.
- **Review and implementation of Change Requests (CR) including requirement specifications, preparation, review and finalizing of CR/ solution from vendors, updating and seeking approval of CR from system owners, monitoring of CR progress, witnessing change completion and update of CR for closure.**:

- Support procurement like raising requests and queries for procurement, maintenance, service master contracts and service charges in bulk tender.
- Support power servicing ops, ensure power supplied are according to diagram, inform stakeholders, ensure power resumes and system availability.
- Obsolescence management - software licenses, hardware, OS and certificates.
- Manage Technical Refresh based on the asset lifespan, including GPC/OPC, Services and Infrastructure Migrations
- Review and track tech refresh timeline.
- Support the submission of security clearance for related vendors.
- Support the audit of Authority Furnished Spares for related vendors.
- Support activities such as baseline review and management, including operation and maintenance manual review.
- Providing technical advice and project management recommendations.
- Support invoice verification, budget monitoring and forecasting for areas such as services/products, event support, system enhancement, CR and ad-hoc jobs.
- Review and update of the documentation such as project handbook, meeting minutes and other system documents from vendor (e.g.: troubleshooting, user and operational guides.).
- Perform other related duties as assigned or requested

**Requirements**:

- Diploma or Bachelor’s Degree in InfoSec/Information Technology/Information Systems/Business IT or its equivalent
- Relevant professional certifications, such as ITIL
- Minimally 1-2 years of experience in Operations Support or Project Management and supporting mission critical systems with very stringent SLA e.g. 99.9%
- Well-versed in operations best practices
- Well-versed in IT Service Management (ITSM) standards, processes, guidelines and best practices
- Able to cope in a highly pressured fast-paced environment
- Prior working experience in operations or project management
- Able to understand the system and software architecture, and user operations environment
- Willingness to pick up any new technologies