IT Support Technician

7 days ago

Geylang, Singapore CS Global Group Pte Ltd Full time

**The Role Responsibilities**
- Prepare and deliver technical sales demonstrations for our 3D laser scanning solutions explaining the benefits to the customer as it relates to their trade specialty within construction
- Support sales individuals to understand the more technical aspects our 3D laser scanning and mixed reality solutions and how they can solve specific customer problems
- Identify, evaluate and recommend proof of concept opportunities
- Document procedures, workflows and best practices for data post-processing and modeling
- Emphasize product features based on analyses of customers' needs, and on technical knowledge of product capabilities and limitations
- Participate in tracking key construction projects for sales opportunities
- Host educational webinars for customers on the operation and use of 3D laser scanning and mixed reality solutions, specifically focused on the integration with software
- Answer customers' questions about products, prices, availability, and product uses
- Keep up-to-date with market trends and new developments in the industry
- Create and maintain detailed and current customer records using company designated CRM software
- Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences
- Call and visit customers to monitor product satisfaction and create positive company image
- Collaborate with colleagues to exchange information such as selling strategies and marketing information
- Attend sales and trade meetings, and read related publications in order to obtain information about market conditions, business trends, and industry developments
- Complete expense reports, sales reports, and other paperwork in a timely manner
- Complete product and development certification and training as required
- Conduct end-user training and provide after-sales service as required
- Provide feedback to company's product design team so that products can be tailored to clients' needs
- Perform other related duties as the business requires
- 3D laser scanning experience
- Mixed Reality, Hololens experience is a plus
- AutoCAD and Revit experience
- Experience in the Buildings’ trades
- Knowledge of industry processes and procedures
- Knowledge of construction means and methods for construction trades

**Job Types**: Full-time, Permanent

**Salary**: $2,800.00 - $3,500.00 per month

Schedule:

- Monday to Friday

**Experience**:

- IT support: 1 year (preferred)

Work Location: In person

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