Technician, Field Support

7 days ago

Geylang, Singapore Smartretail Pte Ltd Full time

**ABOUT SMARTRETAIL**

SmartRetail is an exciting and established automated retail solution & interactive marketing platform deployed in Hong Kong, Singapore and Malaysia. We have developed our own proprietary platform, together with artificial intelligence technology to raise the bar of traditional retail solutions to enhance customer experience, drive engagement and improve profitability.

Our business aims at disrupting the traditional retail business by creating a powerful IoT platform of smart automated retail machines that also act as an interactive marketing platform with the use of artificial intelligence and big data. We have been experiencing exponential growth for the past few years. We have strong support from our investors having raised multiple rounds of funding, and we have plans for our next round very soon.

**YOUR ROLE**

We’re looking for a **Senior Technician/Technician, Field Support **who can help support new installations in the field as well as maintaining existing installations to ensure that all of our retail setups are operating correctly. This role involves working with multiple teams and departments and providing excellent communication to all parties.

**JOB DESCRIPTION**
- To identify and troubleshoot technical problems in different types of vending machines and Coffee Machines.
- To rebuild or repair cooling systems in different types of vending machines.
- Servicing of Machines (Partial Service) every month.
- Delivering of Ingredients to Customers
- Assisting Logistics when necessary
- Managing spare parts and machine / equipment as well as maintenance budget.

**REQUIREMENTS**
- Minimum ITE / Diploma in Engineering/Computer Science/IT
- Possess a relevant certificate
- Preferable Electrical trained with at least 1 to 2 years relevant experience
- Must possess valid driving license (Class 3 driving license) and willing to travel
- Computer knowledge including Microsoft Office & Microsoft Excel
- Ability to analyze, diagnose and resolve account service issues
- Possess IT skills in MS Windows, desktop hardware and network environments
- Strong organizational and interpersonal skills and customer oriented
- Effective verbal and written communication skills
- Independent and results oriented

**Job Types**: Full-time, Permanent

**Salary**: $2,600.00 per month

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay

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