Enterprise Network Operations Engineer

7 days ago


Singapore Meta Full time

Meta’s Enterprise Network Engineering team is seeking experienced team members to support Enterprise Network Operations. The team is responsible for overseeing incident response, outage mitigation, oversight of automation tasks, and supporting network operational health improvements. In this role, you will oversee a portfolio of services and lead initiatives to improve reliability, efficiency, and risk management for Meta's Enterprise Network. You will work with peer engineers to improve existing solutions while providing structure and guidance to your team and peers.

**Enterprise Network Operations Engineer Responsibilities**:

- Network technical support, handling and participating in on call rotation for all Tier 2 network escalations and incidents.
- Participate and improve escalation and emergency response with detailed postmortem while addressing issues systematically to prevent future occurrences.
- Anticipate potential operational risks and develop strategies to mitigate/minimize.
- Build cross-functional relationships with Enterprise Network Engineering, Enterprise Network Reliability and various internal partners to deliver superb operational service.
- Develop the operational process improvement plans, and transform the improvements to scalable and automated workflows by writing and reviewing the code to improve the operational efficiency.
- Oversee an organizational roadmap process and strategy to deliver innovation and operational excellence over the half, annual, and multi-year timeframes.

**Minimum Qualifications**:

- Bachelor degree or above, majoring in network communication, computer science, information technology or other related majors.
- Two or more years of network operations work experience.
- Familiar with Cisco, Juniper and/or other manufacturers of network and security equipment configuration, debugging, troubleshooting.
- Proficiency in TCP/IP, OSPF, BGP, DHCP, IPSec VPN, DNS, SDN, SD-WAN and other technologies.
- Experience with coding / scripting languages (e.g., Python, Bash, etc.)
- Familiar with Mac OS, Windows, Linux operating systems in diagnosing network related incidents.
- Experience in network troubleshooting and resolution, experienced at analyzing and solving complex network problems.

**Preferred Qualifications**:

- Familiar with the working principles of WLAN, with strong ability with at least one major wireless vendor (Cisco, Aruba) including management operations and maintenance.
- Familiar with the working principles of VPNs, with strong ability working with security appliances (Cisco Firepower, Juniper Secure Connect) including management operations and maintenance.



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