Enterprise Network Operations Engineer

WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

JOB PURPOSE:
The role specifically involves working as a Network Operations Engineer as a first level of contact, supporting a large-scale enterprise network infrastructure for one of our global customers.

Hours: Mon - Fri 9:00am to 6:00pm and On-call shift rotation will be required for weekends also

WHAT YOU'LL DO:

- Maintain and support a large-scale enterprise network infrastructure that will include routers, switches, servers, network operating system software, network management software and other related hardware
- Will participate in shift rotation, providing second to third level network support in the areas of Campus Office and Data Center LAN/WAN, including both wired and wireless, VPN, intranets and interfaces to the internet (Typical working hours in weekdays will be between 9:00am and 6pm, and On-Call shift rotation during weekends)
- Communicate with end users via tasking tools, group chats and phone
- Multi-tasking various user issue's effectively and efficiently, while documenting troubleshooting and triage steps so other team members can follow if required
- Escalating tasks to Tier III while documenting summary of problem and troubleshooting steps that have been taken.
- Perform RMA's and/or hardware swap, while working with third party OEM's and customer cross functional support teams
- Troubleshoot and investigate issues with long haul circuits and hardware, working closely with ISP's to minimize downtime to the office network. Being able to communicate with carrier and diagnose problems
- Schedule and perform routine network maintenance, that includes software upgrades, patch fixes
- Perform queue management for user tasks, alarms, alert tasks, incidents and troubleshoot and / or triage as necessary
- Follow documented runbook processes and procedures to assist in troubleshooting and completion of tasks
- Must have excellent customer service skills and the ability to deal with end users / management during times of pressure

WHAT YOU NEED TO SUCCEED:

- Experience with multiple vendor hardware platforms including Cisco, Juniper, Arista, Aruba and HPE
- Demonstrated knowledge of Layer2/3 technologies and protocols, including ,RSTP/MSTP, VLAN, VTP, ARP, OSPF, BGP, TCP/IP, UDP, NDP, VxLAN, VRRP, EtherChannel
- Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems and tools, and creative problem-solving abilities under pressure
- Proficiency in Linux operating system, scripting experience a plus
- Solid understanding of Enterprise Network Design, infrastructure, and operational best practices
- Ability to work in fast-paced and dynamic environments with limited supervision
- Strong attention to detail with excellent time management and organization skills
- Experience with IPv4 & IPv6 in a dual stack environment is mandatory
- Excellent written and verbal communication
- Self-motivated, strong analytical thinker who enjoys problem solving
- Capable of working/using own initiative with mínimal supervision.
- Willing to work off-hours as when needed

EDUCATION:

- Associate or bachelor's degree in computer science or related discipline
- Certifications such as CCNP or JNCIP are desired. CCNA Required.
- EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor._