Product Designer
1 week ago
Established in Asia in 2013, FWD is the insurance business of investment group, Pacific Century Group, and spans Hong Kong & Macau, Thailand, Indonesia, the Philippines, Singapore, Vietnam, Japan and Malaysia, offering life and medical insurance, general insurance, employee benefits, Shariah and Family Takaful products across a number of its markets.
In Singapore, FWD aims to change the way people feel about insurance by leveraging technology to deliver products and services that are relevant, easy to understand and always convenient for our customers. To this end, we have a direct-to-consumer (DTC) platform that allows customers to buy their preferred life and general insurance products directly from our website; as well as a network of preferred Financial Advisory (FA) firms for customers who want to speak with an advisor before committing to an insurance plan. Whatever their preference, we believe insurance should be simple, reliable and convenient.
Similarly, if you are looking for a career where you can create a real impact and celebrate living, we invite you to join us on our exciting journey.
PURPOSE
As the Senior Product Designer in FWD, you will be responsible for managing a team of product designers to lead the charge of defining best practices and establishing design standards across all FWD digital touch points.
Reporting directly to the Head of Digital Product & Experience, you’ll be collaborating closely with cross-functional teams within the organisation to deliver best-in-class customer experience.
KEY REQUIREMENTS- Champion user-centred design principles within the organization, leverage data from user tests, analytics, and A/B tests to drive the design process, and to create experiences that meet user needs and business goals- Manage all design aspects of a project from start to finish, own the end-to-end user experience of a project- Present design approaches with confidence supported by data and insights to peers and leadership- Articulate design deliverables efficiently across relevant teams (Sales, Marketing and IT) to ensure feasibility- Conduct user interviews, competitive research and design explorations to acquire valuable customer insights- Create wireframes, prototypes, visual screens with detailed design specifications- Directly manage and coach individual team members- Perform design QA testing on visual design and functionality
QUALIFICATIONS / EXPERIENCE- 5+ years of experience in a digital or UX/UI agency or direct experience in product design- Excellent understanding of user experience design for the web (desktop & mobile-responsive) and mobile app- Experience working with Figma, Sketch, Photoshop, Illustrator and Design System- Great eye for visual design and hands-on experience in user interface design- Experience creating visual presentations of complex UX/UI tasks/projects in concise and accurate forms- Experience in service design, conducting user research thorough various methods, and abilities to translate research findings into tangible product feature requirements or improvements is a plus- Ability to communicate in tech talk
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