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Outlet Supervisor

2 weeks ago

Singapore SELEGIE SOYABEAN PTE. LTD. Full time

Duties and Responsibilities:

- Managing outlets staff's work schedules.
- Enforcing & complying withcompanypolicies, procedures, healthand safety.
- Maintain high staff morale andpositiveworkplace atmosphere
- Work closely with the Manager toensurecorrect stock levels are availablefromcentral distribution area, to assisttheoperational Food and Beverageteam.
- Conducting regular inspections oftheoutlets to ensure strict compliancewith allrelevant Hygiene and Safetylegislation andrequirements.
- The outlet supervisor will constantlyreviewthe product range to ensure thatall keyquality standards are maintained.
- They will also liaise with the SalesandMarketing team and OperationManager tocollate and respond to allcustomercorrespondence, ensuring thisiscommunicate to the all the outletsteam,where appropriate.
- They will also manage theincentivescheme, allocating andverifying spendingand assisting in reportanalysis on stockand sales, highlightingand acting on anyanomalies.
- Overseeing foodpreparation,presentation, and storageto ensurecompliance with food healthand safetyregulations.
- Monitoring inventory and ensuring thatallfood supplies at the outlets areadequatelystocked.
- Reviewing customer surveys todevelopand implement ways to improvecustomerservice.
- Resolving customer complaints in aprofessional manner.
- Hands-on preparing and serving ofproducts when necessary.
- Perform any job task as and whenrequest.