Digital Authentication Manager

2 weeks ago

Singapore Vestiaire Collective Full time

Vestiaire Collective is the leading global online marketplace for desirable pre-loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the circular fashion movement. Vestiaire was founded in 2009 and is headquartered in Paris with offices in London, Berlin, New York, Singapore, Ho Chi Minh and Hong Kong and warehouses in Tourcoing (France), Crawley (UK), Hong Kong and New York.

We currently have a diverse global team of 700 employees representing more than 50 nationalities. Our values are Activism, Transparency, Dedication and Greatness and Collective. We are proud to be a BCorp.

Reporting directly to the Digital Authentication Manager (in Paris), you will be responsible for the Digital Authentication Team in APAC.

Your mission will be to develop the expansion of the team ensuring both Trust and Experience for our customers

**What you'll do**:

- You lead, manage, supervise, and develop a team composed of Digital Authenticators - 1 x Team Leader and 1 x Authentication Expert.
- You lead Digital Authentication in APAC and oversee Worldwide Digital Authentication Operations within the weekend (due to the work shift).
- Quality & Performance: You oversee the global performance of the team and define the right organization with efficient performance animation.
- Expertise Quality & Performance: You develop the expertise of the team with the local Authentication Expert.
- With the support of your manager, you define the strategy of Digital Authentication for APAC.
- You manage the capacity plan of the team, anticipating business evolution and defining a clear hiring plan.
- As a leader, you develop the team and their career path, while ensuring a great atmosphere with feedback culture.
- Continuous improvement is key. You will define a strong action plan to ensure stable operational progress.

**Who you are**:

- You have a proven experience in team management of several years (at least 15 individuals).
- You are comfortable with the working shift of 930am - 630pm on Saturday - Wednesday, with off days on Thursday and Friday.
- You have ideally, 5 years of experience in a production environment (experience in têxtiles or e-commerce is a plus).
- You have a strong autonomy and make clear decisions.
- You possess excellent communication and leadership skills.
- You have excellent interpersonal and human qualities.
- You are proactive and always focused on problem-solving.
- You have a strong sense of customer service.
- You have excellent analytical skills and a command of numbers.
- You are proficient in Excel and reading dashboards.
- You are proficient in reading, speaking, and writing in English.
- You can prioritize and adapt in a dynamic environment.
- Initiation into expertise and knowledge of fashion are a plus.

**What we offer **\uD83C\uDF81

A meaningful job with an impact on the way people consume fashion and promote sustainability

Flexible work possibilities

The opportunity to do career-defining work in a fast-growing French-born scale up

The possibility to work as part of a globally diverse team with more than 50 nationalities

Two days to help Project - reinforcing your activist journey and volunteer for an association

Significant investment in your learning and growth

Competitive compensation and benefits package

As full member of our entrepreneurial project, you will be eligible to free shares

**Vestiaire Collective is an equal opportunities employer

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