Customer Service, Logistics

6 days ago

Singapore Röhlig Singapore Pte. Ltd. Full time

Location: Singapore
Subsidiary: Röhlig Singapore Pte Ltd
Start: asap

**Responsibilities**
- To provide quality liaison services between clients, overseas agents, suppliers and partners, and inter-office departments, whilst supporting Sales/Operations where appropriate, with a view to achieving and exceeding targets set in terms of quality of service and client retention.
- Ensure customer data in all operational systems and Customer Operating Procedures (COPs) are correct and communicated to operational departments
- Facilitate client implementation which includes but is not limited to:

- Implement and improve Customer’s Operational Procedures
- Ensure that customer’s requirements are being fulfilled
- Ensure customer’s key performance indicators are being fulfilled
- Pro-actively help to take actions to improve customer experience
- Conduct or participate on review meetings with the customer
- Manage customer master data and contracts
- Ensure customer details are updated in all operational systems used
- Ensure client rates are updated
- Coordination of Import/ Export operations where required according to customer requirements
- Plan import transports where required:

- Receive forwarding order
- Check credit limits
- Plan specific route and voyage
- Inform partner of requirements to load
- Plan and manage customer service operations
- Handle customer inquiries
- Manage events and incidents, escalate exceptions

**Skills required**
- Good knowledge of freight forwarding operational processes, min. two years of experience
- Good communication and interpersonal skills with the ability to find efficient solutions for the customer
- Customer service driven attitude, good telephone manner with proficiency
- Ability to understand and improve processes and IT system settings in order to understand and map complex customer requirements
- Highly motivated, pro-active attitude, takes preventive actions with the goal of customer retention
- Co-operative working style, informs related departments pro-actively
- Ability to communicate effectively in English/ (other language), both verbally and in writing

Applicant must be eligible to work in Singapore legally.

**What can you expect?**

Working at Röhlig means living internationally. Every day, staff members around the world cooperate on developing logistics solutions for their customers. Smart minds with drive encounter numerous opportunities to play a vital role in this process. Flat hierarchies, a pleasant and friendly work environment, and considerable opportunities for personal development and long-term career planning provide the basis for your success.

**Salary**: $3,000.00 - $3,883.56 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary

**Experience**:

- Customer service: 2 years (required)
- logistic/freight forwarding: 2 years (required)

  • Customer Service Officer

    5 days ago

    Singapore ALLIGATOR LOGISTICS PTE LTD Full time

    **Job Description**: - To assist logistics Manager with documentation and shipping arrangements. - Handle LCL/FCL for import/export processing. - Prepare and check all shipping documents to ensure that they are comply with import/ export rules and regulation. - Manage daily operations and respond to customer inquiries and requests - Process inquiries and...

  • Customer Service Officer

    2 days ago

    Singapore ALLIGATOR LOGISTICS PTE LTD Full time

    **Job Description**: - To assist logistics Manager with documentation and shipping arrangements. - Handle FCL for import/export processing. - Prepare and check all shipping documents to ensure that they are comply with import/ export rules and regulation. - Manage daily operations and respond to customer inquiries and requests - Process inquiries and send...

  • Customer Service Executive/assistant

    6 days ago

    Singapore GKE METAL LOGISTICS PTE. LTD. Full time

    GKE Metal Logistics Pte Ltd is a London Metal Exchange (LME) approved warehouse operator, specialized in providing warehousing, handling and logistics services with a particular focus on managing non-ferrous metals for our customers. We are now seeking career-focused individuals for the position of: **Customer Service Executive/Assistant (Logistics) This...

  • Logistics Customer Service Executive

    2 weeks ago

    Singapore ASCENDT LOGISTICS PTE. LTD. Full time

    Manage customer accounts relating to warehousing and logistics requests. - Maintaining accuracy of customers' inventory via WMS. - Processing customers' order requests and co-ordinating with warehouse team for pick and pack process. - Well versed in Excel and other basic PC skills.

  • customer services

    5 days ago

    Singapore EVO LOGISTICS PTE LTD Full time $4,000 - $6,000 per year

    About the role As a Customer Services professional at EVO LOGISTICS PTE LTD', you will play a crucial role in providing exceptional customer support and contributing to the overall success of the company. This full-time position is based in the Hougang North-East Region and offers an excellent opportunity to develop your skills in a dynamic call centre...

  • Customer Service Officer

    1 week ago

    Singapore Cogent Automotive Logistics Full time

    Company Description Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO...

  • Logistics & Customer Service Executive

    7 days ago

    Singapore CTS International Logistics (Singapore) Pte Ltd Full time

    **Job purpose** To achieve and provide quality service and total logistics solution to our valued clients. **Primary responsibilities** 1. Promote excellent customer service and ensure satisfaction is delivered consistently. 2. Complete bookings with carriers and submission of shipping instructions with great accuracy 3. Build a strong relationship with...

  • Customer Service Officer

    2 weeks ago

    Singapore Cogent Automotive Logistics Full time

    Company Description Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO...

  • Customer Service

    2 days ago

    Singapore HUAFENG (SINGAPORE) LOGISTICS PTE. LTD. Full time

    **ENTRY LEVEL/EXPERIENCED POSITION** Seeking a highly motivated and detail-oriented Customer Service & Logistics Executive to join our team. You will play a pivotal role in supporting our freight operations. **Operation Hours: 5.5 days work week** 0900 - 1800 Mon-Fri 0900 - 1200 Sat (Alternate) **Job Descriptions**: - Assist in coordinating and managing...

  • Customer Service Officer

    2 weeks ago

    Singapore ALLIGATOR LOGISTICS PTE LTD Full time

    To assist logistics Manager with documentation and shipping arrangements. - Handle LCL/FCL for import/export processing. - Prepare and check all shipping documents to ensure that they are comply with import/ export rules and regulation. - Manage daily operations and respond to customer inquiries and requests - Process inquiries and send booking confirmations...