E-commerce Customer Service and Sales Internship

1 week ago


Singapore APOL SINGAPORE PTE. LTD. Full time

Experience the best of work and fun with APOL SIngapore Join our team as a highly motivated internship and dive into the world of sales and customer service. Get hands-on experience in our thriving e-commerce operations and make your mark in the industry

**Responsibilities**:

- Connect with customers through multiple channels to assist with inquiries and provide product expertise.
- Creative problem-solving abilities to address inquiries, resolve issues, and provide effective solutions.
- Analyze customer interactions, identify trends and propose strategies to enhance the overall customer experience.
- Drive e-commerce sales through creative campaign ideal while staying up-to-date with the latest trends.
- Identify and partner with Shopee Affiliate KOLs for collaborative efforts.
- Learn effective sales techniques, objection handling, and relationship-building strategies to increase conversion rates.
- Boost sales by identifying opportunities to upsell and cross-sell products, meeting e-commerce targets.
- Collaborate with the team to enhance the online shopping experience and optimize the e-commerce platform.
- Manage stock levels and ensure accurate inventory management. Prepare orders for delivery to provide exceptional customer service.
- Ad hoc projects with other departments

**Requirements**:

- Eagerness to learn effective sales techniques, objection handling, and relationship-building strategies to increase conversion rates.

Ability to think outside the box and find innovative solutions to address inquiries and enhance the overall customer experience.

**About APOL Singapore**

The company was founded in 2019 with the intention of providing ergonomic chairs built with the finest craftsmanship while maintaining cost effective production and prudent logistic chains to minimize overheads and to pass savings to our customers.

There are 4 flagship chair models; Sphinx, Kraken, Behemoth and Aevum which are built with different specifications to cater to different needs. One pricing for any of the four models to simplify the decision and to focus purely on the needs and not on the budget. APOL has grown into a reputable and trustable brand for ergonomic seats for many Singaporeans.



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