Healthcare Operations Customer Service Assistant

1 day ago

Tuas, Singapore UPS Full time

**ก่อนที่คุณจะสมัครงาน เลือกภาษาที่คุณต้องการจากตัวเลือกที่มีให้บนมุมด้านขวาของหน้านี้**

มองหาโอกาสใหม่ ๆ ในองค์กรที่ติดอันดับ Fortune Global 500 ที่คุณสามารถจินตนาการถึงนวัตกรรมที่เป็นไปได้ พร้อมกับการมีประสบการณ์ในวัฒนธรรมองค์กรที่ส่งเสริมการให้รางวัล และทำงานร่วมกับทีมที่มีความสามารถที่จะช่วยให้คุณได้พัฒนาในทุก ๆ วัน เรารู้ว่าการนำ UPS ไปสู่อนาคต ต้องมีกลุ่มคนที่มีทักษะและความหลงใหลที่แตกต่างแต่ผสมผสานกันอย่างลงตัว หากคุณมีคุณสมบัติและแรงขับในการเป็นผู้นำของตัวเองและ/หรือของทีม เรามีบทบาทที่พร้อมจะพัฒนาทักษะของคุณและพาคุณก้าวไปในระดับที่สูงขึ้น

**รายละเอียดของงาน**:
**Responsibilities**:

- Will be required to support the achievement of meeting customers’ KPI by providing high quality customer service. Effective communication with up and downstream stakeholders e.g. client**s**, warehouse operations, carrier brokers and other offices/facilities is essential
- Follow up with customer inquiry and provide information about services, products and to process orders
- Order creation and customer account management in SAP/WMS
- Backorder and returns management
- Coordinate with the warehouse team to ensure that operational tasks are met:

- ** Receiving**: ensure all documentation is verified and processed appropriately, in an accurate and efficient manner, while respecting all QA or legal liability requirements;
- ** Order Processing**:ensure all orders are processed accurately and in a timely manner and according to the client’s specific requirements;
- ** Shipping**: To coordinate with internal and external stake holders to ensure all shipping documents are provided accurately and timely
- ** Complaints and returns management**
- ** Adjustments**: ensure inventory integrity by processing authorized inventory adjustments
- Process all documentation associated with the movement of our clients inventory into and out of the facility according to client requirements, and in an accurate and timely manner
- Perform clerical duties such as filing and reporting
- Other duties as assigned to you from time to time by the company.
- Observe and comply with standard operating procedures & health & safety guidelines

**Job Requirements**
- Possess 3-4 years of Contract Logistics/3PL/Healthcare industry experience and/or 2-3 years of customer-service related role experience
- Possess excellent communication (written/verbal) and presentation skills
- Require strong problem solving, organizational and time management skills, including the proven ability to work in a fast-paced environment with time-sensitive deadlines
- Proven ability to work well both independently and as part of a team required.
- Proficient in computer usage, working knowledge of WMS or SAP and MS Office.
- Possess working knowledge of order entry systems and warehouse management systems

**ประเภทพนักงาน**:
ถาวร

UPS มุ่งมั่นที่จะทำให้ที่ทำงานเป็นที่ที่ปราศจากการเลือกปฏิบัติ การล่วงละเมิด และการตอบโต้

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