
Customer Support Representative
2 weeks ago
Our client, a global pharmaceutical company is currently looking for a Customer/Technical Support who will provide customer support for clinical study sites participating in clinical trials utilizing the company's technology on the patient database.
【What will you be working on】
- Receive and triage incoming calls to other clinical services personnel
- Maintain and document database changes and technical support in accordance with company standards
- Participate in user and routine testing and data verification.
- Provide support to clinical study site staff
- Complete clinical study site drug ordering
- Ensure accurate and timely delivery of scheduled project reports.
- Perform other responsibilities as assigned by management
- ** Requirement**:
【What they are looking for】
- Service-oriented individual with the ability to respond quickly and accurately
- Proficiency in speaking, writing, and reading in Japanese (JLPT N2 and above) is essential to liaise with Japanese counterparts
- Knowledge of MS Suites
- **Working Hour**: 8:30 ~ 17:30
- ** Benefit**:
- 【What they are offering】
- Variable Bonus (Depending on the company and individual performance)
- Annual Leave: 18 days
- Medical Leave: 14 days
- Standard medical(cashless) and dental coverage(claimable), etc.
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