Tiktok E-commerce

4 days ago

Singapore TikTok Full time

Responsibilities
About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

About the Team
Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality.

Roles and Responsibilities
1. Oversight of product moderation process as well as moderation checkpoint reviews; evaluating existing platform listing and moderation strategies for gaps and improvement; planning & arranging moderation implementation strategy.
2. Responsible for the listing & moderation business implementation, interaction, differentiation of moderation strategy. Defining moderation strategies and driving efficiency improvements across the team.
3. Drive collaboration with cross-function and global teams to determine the direction and focus of strategy optimization.
4. Responsible for the operation of Global E-Commerce listing moderation algorithm, models, tools, and other automated products; familiar with the building and training of listing moderation models and tools for Global E-Commerce platforms; capable of continuously optimizing and iterating relevant products through product operation means.
5. Establish mechanisms for iterative optimization of strategy rules, project interaction and collaboration, emergency analysis and evaluation, etc., so as to achieve the closed-loop ecology of listing moderation strategy composition, release, implementation, emergency response, and iteration.

**Qualifications**:
1. Bachelor degree or above, with at least 5+ years work experience in Global E-Commerce moderation operations or product operations.
2. People management experience in managing multi-cultural/multi-location teams.
3. Data conscious with strong analytical ability to review and summarise problems; good at systemic problem solving.
4. Experience presenting metrics and progress to senior leadership.
5. Demonstrated past success working in a matrix environment and ability to influence key stakeholders.
6. Deep understanding of listing and moderation ecosystem, or other relevant fields.
7. Familiar with moderation management products; have product operation mindsets; able to convert operational problems into product operation solutions.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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