DevOps/sre Engineer, Tiktok E-commerce

About TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

About the Team
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.

With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. Our product engineering team is responsible for building an e-commerce ecosystem that is innovative, secure and intuitive for our users. We are looking for passionate and talented people to join us as we drive the future of e-commerce here at TikTok.

**Responsibilities**:

- Be responsible for service levels of mission critical, revenue-generating E-commerce platform as well as all supporting infrastructure and services. This role will focus on service reliability, highly-scalable design, and release management in a cloud-native environment.
- Define service level indicators and data-driven objectives, and develop devops / SRE standards, processes and methodologies, to uphold and improve uptime, latency, and system health of a core global e-commerce production platform.
- Collaborate cross-team with engineering and product to ensure that key stability and maintainability requirements, such as capacity planning and launch reviews, are performed to enable transparent service delivery to customers.
- Design strategies for risk detection and mitigation, disaster recovery & simulation, release management, cost optimisation, engineering quality etc
- Automation geared towards infrastructure-as-code, scalability and service resiliency
- Implement best practices around incident management, post-mortems while being part of on-call rotations.
- B. Sc or higher degree in Computer Science or related fields from accredited and reputable institutions.
- Proficiency in Linux operating system internals, networking and microservices in cloud-native environments.
- Experience in designing, analyzing, and troubleshooting large-scale distributed systems.
- Experience developing platform/tools using scripting languages such as Python/Bash.
- Systematic problem-solving approach, coupled with effective communication skills and a sense of drive.
- Experience with running production-grade web services at scale in a cloud native environment.
- Experience with implementing observability solutions such as monitoring, logging and tracing in complex service meshes.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.