3p Sales Support Specialist

7 days ago

Singapore Johnson Controls Full time

**_Who we are _**
- Build your best future with the Johnson Controls team. _
- As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide _our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away

**What you will do**:
Receives and processes routine customer orders, inquiries, and/or complaints covering items or products ordered. May maintain an ongoing relationship with selected customers and sales staff. Uses knowledge of products and product availability to provide a communications link to the customer. Responsible for working with customers where products or services are of a technical nature.

**How you will do it**:

- Participation in weekly Third Party calls with the Third Party management team
- Maintenance of the 3P Compliance Portal and records to ensure that they are accurate and current
- Assist sales staff and third parties with the completion of questionnaires, references and background documentation, basic and enhanced reviews as required
- Maintenance of the Sales Channel Segmentation Chart and assistance with segmentation planning
- Management and administration of Price Lists issuance and record keeping
- Preparation of sales reports and data, including monthly report packs and maintenance of weekly backorder tracker
- Plan and coordinate office and factory visits of foreign officials, including gaining approvals, detailing agendas and ensuring complete compliance to the Company guidelines
- Submit approvals for sales to Myanmar using the Company on-line approval process
- Any other compliance related projects as required to bolster and ensure conformance to the Company policies and expectations
- Liaison with other functions including finance, FP&A, marketing and Marcoms, Product Management, Technical Services and Training and Customer Service
- Updating and Keeping track of APAC Training Record and prepare monthly report to leader
- Prepare online registration forms for customers to sign up, set up MS Teams Meeting with trainer, helping to keep track of attendance during online training
- Prepare e-Certificates, ID Cards to customers once they complete training
- Work with trainer to plan for future training schedule
- Meridian LMS - New upcoming project (future online portal where customers can sign up to attend training) - need to input distributors contacts, product access, training information into system
- Training orders (Cables for Vehicle Training, Materials for onsite trainings)

**What we look for**:

- Degree holder in relevant fields preferably in Business, Statistics or Mathematics
- Strong oral and written communication skills
- Fluency in English
- Preferably 2-3 years of relevant working experience within a MNC environment although new graduates may be considered
- Work experience in in legal firms and/or financial institutions will be a distinct advantage
- Highest level of honesty and integrity
- Strong cross-functional collaboration and interpersonal skills
- Diligent with keen attention to detail and strong Excel skills. Working knowledge of data management will be an added advantage

**What we offer**:

- Competitive salary
- Paid vacation/holidays/sick time
- Comprehensive benefits package
- On the job/cross training opportunities
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy

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