Ict Support Officers

2 days ago

Singapore Halcyon Knights Full time

Contract to Permanent

Multiple roles at varying levels - AS02 AS03 AS04

Recruiting for Helpdesk Support / Team Leader / ICT Manager

Open to Metropolitan and Regional areas of South Australia

Halcyon Knights is seeking highly motivated and skilled **School ICT Officers** to join a state government department in SA to play a crucial role in supporting the delivery of secure and efficient ICT network infrastructure and services to government schools and preschools across the region.

**Key Responsibilities**:

- Coordinate and undertake Project Administration Activities
- Contribute to Project Delivery
- Technical Administration
- Provide Technical Support
- Review and Improve Documentation and Processes
- Develop Positive Partnerships and Communication Networks

**Essential**:

- Previous experience working in schools or the education sector ICT divisions.
- Working with children check.
- Proven experience in ICT project administration, infrastructure management, and network remediation.
- Must be able to travel to schools.
- A relevant degree or diploma in Information Technology or a related field.
- Strong communication skills.
- Strong knowledge of hardware installation, configuration, and ICT systems.
- Ability to work independently and collaboratively with stakeholders.
- A commitment to promoting a safe and healthy working environment.

**Key Competencies**:

- Communication and Interpersonal Skills:

- Strong verbal and written communication skills with the ability to maintain collaborative relationships with stakeholders and staff.
- Capable of dealing with a range of issues and preparing and delivering effective written documentation.
- Teamwork and Goal Setting:

- Proven ability to work effectively in a team environment.
- Skilled in setting goals, determining priorities, establishing timeframes, and planning and organizing work while maintaining accuracy, integrity, and confidentiality.
- Adaptability and Learning:

- Experience in quickly learning new technologies and tools efficiently.
- Capable of supporting and/or undertaking infrastructure and network changes, projects, and initiatives.
- ICT Network Services and Microsoft Environment:

- Experience in supporting the delivery of quality ICT network services, practices, and technologies, particularly within a Microsoft environment.
- Proficient in providing advice, managing projects, and developing policies related to ICT.
- Skilled in coordinating workloads with competing priorities, monitoring systems, analyzing information, and resolving day-to-day operational problems.
- Customer Service and ICT Knowledge:

- Experience in providing high-quality customer service in an ICT environment.
- Understanding of enterprise ICT systems, functionality, and implementation approaches.
- Agency Knowledge:

- Sound knowledge of agency programs, policies, and activities.
- ICT Infrastructure and Security:

- Knowledge of ICT infrastructure, including server and desktop hardware, network peripherals, mobile devices, etc.
- Proficiency in TCP/IP, networking, and information system security principles, practices, and technologies within a Microsoft technologies environment, with a particular focus on schools and preschools.

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