Operations Manager, Seao

Reference Code: 95240**OPERATIONS MANAGER, SEAO**:

- Singapore, 01, SG- PermanentSince 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence. All this being possible thanks to a fully integrated Manufacture mastering watchmaking and high jewelry know-how.
Piaget excels in everything that is rare, precious and exceptional.
Always do better than necessary: the Piaget founder’s motto still remains the guiding principle for all our colleagues across the world who, every day, make Piaget grow with passion.

**BRIEF**

The Operations Manager is responsible for the distribution and timely availability of products & merchandise in all retail boutiques throughout SEAO. In this role, you will be responsible for overseeing all aspects of our retail and wholesale operations flow, from product assortment and internal sourcing to inventory management and retail partnerships. We are looking for a self-starting strategic thinker with a passion for retail

**KEY RESPONSIBILITIES**

**Operations and stock management**
- Assist with the stock availability and movement base on the request of the region in region PEP platform
- Maintain PEP platform to ensure all enquiries are processed and revert to relevant parties
- Manage Retail consignment stock in watches, special pieces, straps and any other kind of products
- Preparation of monthly stock reports and weekly tracking of deployment
- Manage staff purchases and staff sales end to end process, bi-yearly and as needed
- Review/maintain Retail model stocks in boutique via SAP bi-yearly
- Reporting in stock position vs MDS to facilitate allocation
- Bi-monthly calls with retail to facilitate urgent enquiries and bridge any gaps in communication
- Ensure ODNs created are processed and cut offs/etas met
- Assist in all Piaget events for set-up, tear-down, stock movement regionally and setting up SAP as needed
- Maintain product databases (references, prices) and produce specific reports requested
- Manage and plan product routing in the region for retail activations
- Assortment analysis and stock sourcing for boutique openings with marketing team
- Understanding Wholesale and Retail business flow and correlation

**Merchandising**
- Manage and evaluate merchandise assortment in boutiques and warehouse
- Support item and category planning; evaluate assortments and update as needed
- Maintain accurate merchandise inventories; identify and qualify by product life cycles

**Logistics**
- Follow up distribution, deliveries from HQ and to boutiques
- Follow up closely, on stock reception and returns to the warehouse
- Support logistics processes for key events (staff sales, transfers, requisitions, returns)
- Coordinate shipment, deliveries and request with Logistics and warehouse team
- Advise and support the team with logistics matters
- Strong understanding of logistics regional cut offs and lead times

**Customer after sales service**
- Manage and follow up on stock repairs with CS
- Follow up on boutique enquiries and orders on accessories
- Manage annual straps write-offs
- Manage and maintain accessories stock inventory
- Coordinating with HQ on all accessories matters (delivery status, defective reports etc.)
- Participate as key user in Richemont projects roll out

**Reporting and analyses**
- Ability to use platforms and reporting tools to support actions
- Generate best seller and performance reports

**People Management**
- Managing 1 direct report in Wholesale channel and oversee timeline in order processing via systems and logístical support
- Developing employee skills and performance through training and coaching
- Providing feedback on an employee’s performance, helping to develop an employee’s skills where needed

**Maternity Cover (4 months)**
- Stock allocation management
- Collect internal product feedback and plan route within the region
- In depth product icon analysis
- LE/Budgets product reports
- Weekly performance reporting

**REQUIREMENTS**
- Diploma or Bachelor degree or equivalent
- Minimum 5 years of relevant experience in related field
- SAP experience preferred
- Highly proficient computer skills including advance Excel and PowerPoint a must.
- Excellent organisation skills, high flexibility, independent, meticulous and efficient
- Strong interpersonal skills, particularly the ability to interact with different levels of people, a team player