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Strategic Account Technology

2 weeks ago

Singapore Microsoft Full time

**Client Technology Leader (CTL)**

The CTL is the leader responsible for designing the strategy and architecture to drive digitalization and innovation agenda of our Telco customers and acts as the Innovation and Digital Transformation (DT) Thought Leader. With deep business understanding, broad technology skills and industry knowledge; CTL starts with Innovation/ DT agenda of our Telco customers, connects business/industry priorities to technology strategy and develops value propositions which align with our customer’s organizational business strategies, leveraging the rich portfolio of Microsoft and its partner ecosystem.

**Key areas of responsibility**:
**Digital Transformation & Innovation Strategy **:Understand customer's business goals and the Telco industry trends, Microsoft solution areas and partner solutions to build the 3 Horizon roadmap to enable customer’s DT/Innovation agenda. Expand Microsoft relationships with customers into DT partnerships**Technology Thought Leadership**:Reimagine the role of technology as a business and innovation partner to drive DT agenda of our Telco sector customers, help them understand the impact of emerging and strategic technologies and inspire & influence them for Microsoft technologies to become the main enabler of business innovation**Industry & Business Architecture**:Create long-term strategy which links business, technology, and industry needs of our Telco sector customers to enable their business and transformation strategy, based upon customer’s organization, business, technology and industry knowledge**Technology Sales**:Orchestrate technology sales activities to drive the digital transformation vision and roadmap of our PS customers with Microsoft technologies. Plan and orchestrate the solution proposal and coordinate technology sales teams to provide the right solution to the customer**Account Leadership**:Change Agent internally and externally to inspire and ideate about possibilities new technologies provide to drive business strategy and priorities of our customers. Own and Strengthen the relations with C-level technology, innovation executives and technology decision makers.

**Responsibilities**:
Customer and Industry Insights
- Synthesizes and combines various business insights from his or her team, global best practices, proof points from experience with several countries and regions, and deep industry expertise (e.g., level 200) related to customers and their competitors to conduct forecasting and develop recommendations for managing accounts and subsidiary planning. Ensures that all levels of the organization challenge customers to consider alternatives and adapt strategies, plans, business models, and solutions to insights.
- Orchestrates global teams across the organization to gather information, collaborate on performance markers, and identify potential risks in customer accounts. Brings in business and industry insights to address the broader business challenges for the customer. Executes work against the overall business and technical strategy. Participates in business groups to determine needed resources.
- Applies deep expertise and thought leadership to identify the right industry prioritized scenarios (IPSs) and industry partners within the customer's vertical industry. Articulates and understands specific industry-related market trends, as well as customer threats, opportunities, and barriers to growth as they relate to the customer's broader industry. Leads with industry knowledge to support customers in solving issues. Helps to drive and create a board-ready message (e.g., sustainability) and controls for customers' compliance alignment.

Trusted Advisor
- Acts as the "virtual Chief Technical Officer (CTO)/Chief Digital Officer (CDO)" or "go-to" person in established, long-term relationships with technical decision makers (TDMs) and/or business decision makers (BDMs) at the CIO level, and via direct relationship advises on solutions and position Microsoft capabilities to best meet the customer's needs. Drives market share (e.g., cloud, on premise).
- Provides Account thought leadership inclusive of information technology (IT), industry, and business strategy knowledge, and shares best practices internally while providing coaching to subsidiary resources. Leverages account thought leadership in partnership with account executives to set strategy, own accountability for outcomes, and lead extended teams. Provides technical guidance to internal teams to position technology while using customer landscape knowledge. Creates connections and feedback loops with Product and Engineering teams.
- Leverages a strong knowledge of Microsoft's product landscape, solutions, and strategy to address customer's needs. Proactively coordinates with internal and external network of industry experts (e.g., industry-solutions executives, industry-specific partners) to build strong knowledge of the industry and the competitive landscape. Drives and