Assistant Director, Technical Ops

4 days ago

Singapore Singapore Technologies Engineering Ltd Full time

Job ID: 17708
- Location: Digital Hub, SG
- Description:

- **Assistant Director, Tech Ops**

**Company Brief**

SPTel - a Joint Venture between ST Engineering and Singapore Power Group to deliver true network diversity and agility for a Smart Nation.

Offering high-value products and innovative services, SPTel plays an important role to enterprises accelerate their digital journey, We aim to improve the way people, places, and things, connect with each other by providing network infrastructure, enabling technologies, and building ecosystems.

With our fibre network topology built alongside the power network cables, SPTel provides a differentiated design and diverse network solution for discerning organizations and mission-critical businesses.

**Job Briefs**:
When it comes to reliability and security of the network, SPTel offers no compromise. Our network is monitored 24/7 by an Integrated Operations Centre and supported by a technically competent Technical Operations team (TechOps) that is well-versed in the various domains of IP & Transport, InfoSecurity, IoT & Cloud Ops, and Network Management & Support Tools.

He/ She is required to manage and lead the TechOps team in supporting proactive Change Management of the active infrastructure, Incident and Problem Management from all incoming escalation or technical escalations and provide great service experience in recovery of customer services in the shortest possible time.

**Responsibilities**:

- Lead and manages a team of engineers in the TechOps team.
- Manage Incident Management and Problem Management Process and Escalation to meet SLA.
- To be contactable 24 x 7 as an escalation contact.
- Trending analysis and identify gap areas with recommendation for Change Requests raised or implemented by TechOps, where applicable.
- Incident Review & Improvement, including strategies in improvement of the active network and driving down fault cases.
- Vendor management for fault tickets and maintenance.
- Budget and forecast Department expenditures.
- Any other ad-hoc duties as assigned by superior from time to time.

**Role Requirements**:

- Degree or Diploma in Engineering or equivalent.
- Knowledge of Fibre, Carrier IP and Transport Networks providing Metro-E, IPVPN, DWDM, IoT, Private Cloud and cyber-security services.
- Forward thinking on technology, keeping current with best practices and industry trend.
- Good understanding of Public, Hybrid Cloud configuration, diversity across platforms.
- Strong understanding of networking technologies (routers, switches, TCP/IP)
- Experience with different platform technologies (Windows, Linux, VMware, MacOS)
- Experience with security technologies (IDS, IPS, FW, AV, Proxies, DLP, PKI, SSL/TLS, SSL visibility, VPN)
- Good analytical skills with experience of various OSS platforms and Network Management System (NMS).
- Good communications skill with pleasant personality and experience in customer service.

  • Administration Manager

    3 days ago

    Singapore STREAM OPS Full time

    Roles Responsibilities This position reports to the Director. Stream Ops is committed to an employee-orientated, high performance culture that emphasises empowerment, quality, continuous improvement, and the recruitment and on-going development of a superior workplace Specific Responsibilities 1. Update tracking numbers and details of each courier...

  • Intern - Flight Ops (Technical , Regulatory & Projects)

    7 days ago

    Singapore Scoot Full time $80,000 - $120,000 per year

    SummaryAs a Flight Operations, Fleet Technical, Regulatory & Projects Intern, you will gain hands-on experience within the flight operations department. This internship provides the opportunity to work alongside Fleet Technical Specialist, assisting in the smooth and efficient operations of our fleet.Job DescriptionThe intern will be part of the Technical,...

  • Associate Director, Media Ops

    2 days ago

    Singapore PHD SINGAPORE PTE. LTD. Full time

    As a leading global media network, with data at the core, Omnicom Media Group APAC (“OMG”) creates end-to-end solutions for clients, anywhere, swiftly, and efficiently. We consider client business needs from the start and keep consumer behavior at the heart of everything we do. We are compromised by the full-service media networks OMD and PHD and...

  • Technical Director/Director

    1 day ago

    Singapore Michael Page Full time

    Technical Director/Director (Engineering Design Consultancy) Join to apply for the Technical Director/Director (Engineering Design Consultancy) role at Michael Page Technical Director/Director (Engineering Design Consultancy) 1 day ago Be among the first 25 applicants Join to apply for the Technical Director/Director (Engineering Design Consultancy) role...

  • S&op Director

    2 weeks ago

    Singapore Johnson Controls Full time

    **Job Details** **What you will do**: To lead Sales and Operations Planning (S&OP) process that delivers the products and services at the lowest total system costs while meeting highest level of customers and consumers satisfaction and at optimal investment in inventory. The S&OP Lead will be responsible to drive the regional S&OP collaboration process to...

  • Data Center Ops Director

    4 weeks ago

    Singapore Page Executive Full time

    Join to apply for the Data Center Ops Director (Indonesia) role at Page Executive . 1 week ago Be among the first 25 applicants. A leading global data center operator with over 200 sites is seeking an experienced Operations Director to lead its Indonesia operations. Job Description The Operations Director will oversee joint venture operations in Indonesia,...

  • Data Center Ops Director

    2 days ago

    Singapore Page Executive Full time

    Join to apply for the Data Center Ops Director (Indonesia) role at Page Executive . 1 week ago Be among the first 25 applicants. A leading global data center operator with over 200 sites is seeking an experienced Operations Director to lead its Indonesia operations. Job Description The Operations Director will oversee joint venture operations in...

  • Assistant Technical Director

    3 days ago

    Singapore RMA CONTRACTS PTE. LTD. Full time

    **Job Title: Assistant Technical Director** **Job Location: Fusionopolis Way, Singapore** **Job Type: 3 Years’ Contract, could be extendable** **Key Skills: Experience in Technical Operations /High Performance Computing/Cloud Computing/Networking/ **Systems/storage architecture **Our Client**: It was established in 2015 and manages Singapore’s first...

  • Technical Director

    4 days ago

    Singapore ByteDance Full time

    1. Efficiently support project team’s day to day, helping to identify technical risks/issues and guide them throughout the development process; 2. Oversight on the construction of a diverse portfolio, assisting various teams in development process; 3. Work with production staff and other leads to establish engineering goals and subsequent schedule...

  • Ops Project Coordinator

    4 days ago

    Singapore COMBUILDER PTE LTD Full time

    As an Ops Project Coordinator, you will report to the Business Unit Head Ops and support Head Ops with daily business operations. You will work with Head Ops to organize and oversee the smooth running of daily operations of the Business Unit. You will also work with Head Ops to support the monitoring of projects in the Business Unit to ensure their...