Guest Service Executive

2 weeks ago

Singapore PLAZA PREMIUM LOUNGE SINGAPORE PTE. LTD. Full time

Meet and greet guests upon their arrival at the hotel.
- Perform all check-in tasks effectively and efficiently.
- Share and promote the facilities and services offered by the hotel.
- Escort guests(VIPs) to room and introduce the amenities in the room.
- Perform all check-out tasks effectively and ensuring billing is accurate.
- Run daily reports to identify any special requests and check reports, logs and contingency lists for follow-up and accuracy.
- Follow up with daily pending tasks.
- Ensure daily shift tasks are completed dutifully and there is smooth shift transition.
- Serve as a role model and coach the GSOs in discharging their daily job tasks effectively and efficiently.
- Interact with guests warmly and appropriately, making them feel welcomed and valued.
- Lobby Ambassador / Library Lounge duties when front desk is not engaged.
- Attend to guests' queries, needs and other special requests professionally and promptly.
- Take ownership of feedback received by guests and seek assistance from manager on duty if necessary, to ensure prompt follow-up with guests and ensuring their satisfaction.
- Manage reservations for walk-in guests and/or when Reservations department is closed.
- Provide concierge related services (e.g. give recommendation on airport activities, places to visit and transport/travel arrangements, etc.)
- Coordinate with the other hotel departments to provide a seamless stay experience for guests.
- Follow the hotel safety and security policies and procedures. Report accidents, injuries and incidents to Front Office Manager / Assistant Front Office Manager immediately.
- Write incident logs clearly and accurately.
- Write credit refund reports clearly and accurately.
- Check and ensure all Front of House areas are clean and orderly at all times.
- Act as Duty Manager when required.
- Undertake ad-hoc special project assigned complete in a timely manner.
- To cross train under housekeeping, such as to perform room cleaning and checking to ensure rooms are in tip top condition.
- Perform any other duties and responsibilities that may be assigned.

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