Guest Service Executive

2 weeks ago


Singapore GRAND IMPERIAL HOTEL PTE. LIMITED Full time

**About Us:
Join our dynamic team at Hilton Garden Inn Singapore Serangoon, located in the heart of Singapore. We're seeking a Guest Service Executive to deliver exceptional customer experiences.

**Job Summary:
Provide top-notch service to our guests, ensuring a memorable stay. Assist with guest inquiries, enhance customer satisfaction, and promote hotel services.

**Responsibilities:
- Deliver high-quality service consistently
- Gather guest feedback and suggest operational improvements
- Resolve guest complaints efficiently
- Find solutions to problems and communicate effectively
- Maximize room occupancy with up-selling techniques
- Monitor Front Office team performance and service quality
- Maintain strong departmental relationships
- Assist in emergency handling and hotel operations

**Requirements**:

- 1+ year of hospitality experience
- Excellent communication and interpersonal skills
- Knowledge of hotel operations and systems
- Ability to work shifts, including weekends and holidays



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