Store Director

5 years exp

**Roles & Responsibilities**

**Job Mission**

Execute the Business strategy by leading the team to the continuous development of client engagement and connection.

Ensure his budget and targets achievement through the team. Drive strategic performance KPIs.

**Role & Responsibilities**

**Client Centric Activities**
- Responsible of client experience in store, rigorously offer an exceptional Client Experience by ensuring excellent Client Journey standards.
- Coach team to exploit every chance to connect and convert, retain first-timer and reactivate lost clients; constantly up-to-date regarding store sales progress positively communicate it to Staff.
- Ensure the proper execution of CRM activities for the achievement of retention, upgrading and prospects convertion targets.
- Ensure continous progress on performance KPIs as assigned.
- Ensure the inclusion of digital tools and assets in the client journey and in the clientelling routine and foster sales in partnership.

**Team coaching**
- Build the best team through talents recruitment and retention, ensuring career development and succession plans
- Continuously assess the team skills and coach them on the pillars of Valentino Couture Centric organization.
- Continuously focus sales associates from transactions to relationship building
- Conduct effective monthly touch base with associates to review performance and provide constructive, timely feedback.
- Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, product handling standards, leading by example.
- Ensure the appropriate onboarding of new hires
- Partner with Human Resource Manager for all employee relations issues to ensure effective resolution
- Ensure regular and effective cascading of company contents

**Product Handling**:

- Perform the role in line with the policies and guidelines set by the Headquarter in terms of: safety of both Personnel and products, store image and operations.
- Guarantee all the necessary measures for the safety of valuable products, materials and furnishings in both sales floor and stockroom.
- Guarantee end of season returns and product transfers.
- Undertake regular stock checks as required and promptly transfers all information regarding stock to the team.

**Store Operations**: (*)
- Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)
- Ensure administration and operations procedures are respected.
- Manage cash and payment systems and safety of goods in accordance with Company procedures and policies.

**Store Image**:

- Ensure visual criteria and verify guidelines execution in store. Ensure order and cleaning of windows and internal display.
- Liaise with the In-Store Visual to plan display fittings; verify and report visual criteria effectiveness in terms of sales.

**Key Competencies**
- Capable of being an agent of change with and impeccable colleague team player approach
- Has effective management and coaching skills, is able to follow up on results, identify opportunities, motivate people to go beyond their comfort zone and go the extra-mile
- Communicate transparently and effectively
- Good understanding of performance KPIs and ability to implement action plan to improve them

VALENTINO SINGAPORE PTE. LTD.