Regional IT Lead

**Aon is in the business of better decisions**

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

**About Aon and STG CTS**

Aon’s Strategy and Technology Group (STG) brings together experts in consulting, analytics, software, and technology to help clients navigate complex risks and make better business decisions. The Client Technology Solutions (CTS) team is a global function focused on advancing STG’s technology and platform capabilities. We drive agility and operational effectiveness through delivery excellence, digital transformation, and innovation—enabling STG to align with strategic objectives and deliver measurable business value.

We collaborate closely with Aon Business Services (ABS) to accelerate transformation and enhance efficiency by using shared expertise, infrastructure, and delivery frameworks.

**What the day will look like**

Client-Focused & Pre-Sales Activities
- Represent CTS in client-facing discussions, both technical and strategic, acting as a trusted advisor.
- Support technology pre-sales efforts including RFP responses, solution design, and platform demonstrations.
- Collaborate with internal teams to streamline the pre-sales process and establish standardized workflows for technical pre-sales activities.
- Work closely with clients to design, test, and deploy tailored solutions that align with project timelines
- Deliver technical advisory services and conduct IT consulting sessions tailored to each client’s specific technology stack.

Platform & Operational Leadership
- Lead operational support and delivery for PathWise® clients globally.
- Manage client production runs, systems availability, performance, and incident response.
- Oversee cloud (AWS/Azure), Linux/Windows systems administration, and on-premise/hybrid deployments.
- Drive continuous improvement across compute infrastructure, security, disaster recovery, and performance.

Program & Delivery Management
- Manage complex multi-client delivery programs and service contracts.
- Ensure delivery timelines, scope, dependencies, and risk are effectively managed.
- Track and report on product issues, schedules, and deliverables.
- Developing professional, client-facing documents, including technical specifications and reports

Security & Compliance
- Support Aon’s annual security audits, including SOC 1, SOC 2, and ISO 27001.
- Drive compliance with security standards, internal policies, and CTS environment controls.
- Partner with Aon’s security teams and strategic vendors (“strategic defenders”) to maintain a robust security posture.

Stakeholder Engagement & Product Oversight
- Work closely with senior leadership, product management, consulting, client success, and sales.
- Support pre-sales and marketing activities, including demos and RFP responses.
- Act as a voice of the client within CTS, ensuring needs are met and communicated clearly.
- Promote Aon’s 3x3 model and ensure alignment with broader business objectives.

Technical Leadership & Team Management
- Work with cross-functional teams responsible for installation, server builds, storage, network, directory services, and cloud infrastructure.
- Ensure environment readiness, continuous monitoring, and issue resolution.
- Mentor and guide team members in delivery excellence and professional development.
- Work closely with sales, consulting, and product teams to translate client needs into technical delivery strategies.
- Ensure seamless transitions from pre-sales engagement to operational delivery.
- Maintain a deep understanding of client objectives to proactively find opportunities for enhancement or expansion.
- Act as a key point of contact for senior stakeholders during onboarding, critical issues, and ongoing strategic reviews.
- Promote client satisfaction and retention through clear communication, consistent performance, and value delivery.

**How this opportunity is different**

You will play a pivotal role in delivering and supporting high-performance technology solutions for STG clients, with a strong focus on operational excellence, client success, and strategic alignment. This is a hands-on role that bridges infrastructure, delivery, and client engagement. You will run complex service programs for the PathWise® platform, contribute to pre-sales and solution design, and act as a trusted advisor to both internal and external stakeholders. Your leadership will ensure that CTS continues to deliver secure, scalable, and client-aligned services that enable measurable business value.

**Skills and experience that will lead to success**
- Experience (10+ years) in technical program management, infrastructure, or platform support.
- Strong background in systems administration (Linux/Windows), cloud technologies (AWS, Azure), and high-performance computing.
- Deep un