Intern, Governance

7 days ago

Singapore SG Enable Full time

Company

SG Enable
- sgenable.sg

Designation

Intern, Governance & Service Excellence

Date Listed

08 Nov 2024

Job Type

Entry Level / Junior Executive
- Intern/TS

Job Period

From 02 Jan 2025, For At Least 3 Months

Profession

Social Services / Charity

Industry

Social Services

Location Name

20 Lengkok Bahru, Singapore

Address

20 Lengkok Bahru, Singapore 159053

Map

Allowance / Remuneration

$1,000 monthly

Company Profile

As the first-stop and focal agency for disability in Singapore, SG Enable raises awareness on disability issues and facilitates access to disability schemes and services. It brings partners together to share knowledge, collaborate and innovate, striving towards a common goal of building an inclusive Singapore and enabling lives. Set up by the Ministry of Social and Family Development in 2013, it is a registered charity and an Institution of a public character.

**Job Description**:
**About the Division**

GSE supports the organisation in the quality service management (QSM) and enterprise risk management (ERM) functions. The Service Excellence arm responds directly to public enquiries and refers enquirers to the relevant business units (BUs) and touchpoints to provide them with the required assistance. GSE also provides guidance to divisions and BUs in managing challenging or atypical enquiries where required. Data generated from the front-facing functions is used to support operational planning and review of policies where applicable. The Governance arm maintains the enterprise risk management framework which supports the organisation in identifying, managing and monitoring the existing and emerging risks that may impede our organisational goals. Other functions include business continuity planning and seeing to our regulatory compliance.

**Project Description**

The intern will interface with Business Units within SG Enable to prepare for the onboarding of SG Enable’s Infoline to the new vendor.

**Key Duties and Responsibilities**

Include:

- Collation of training materials from the BUs
- Review of the Escalation Matrix
- Coordination of training by BUs for the new agents
- Presentation deck to BUs on the new workflow
- Collating and analysing data for internal reporting

**Requirements**:

- Open to students waiting for ‘A’ Level results or university undergraduates in the specified disciplines, preferably with an interest in QSM and/or the Disability Sector.
- Meticulous, with an eye for detail
- Strong analytical thinking
- Strong interpersonal and communication skills
- Strong stakeholder engagement skills

Application Instructions

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