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Senior Manager, Client Services

3 weeks ago

Singapore PRecious Communications Pte. Ltd. Full time

As a Senior Manager, you are responsible for initiating, developing and managing appropriate communication strategies and programmes to achieve clients’ objectives and be responsible for their overall successful implementation and management.

**Responsibilities**
- Account Management_
- Day-to-day management of account, including WIP meetings, according to agreed programme and scope of work
- Fully familiarise oneself with clients’ business and related industry, client contacts, and clients’ internal communication processes
- Prepare client monthly activity reports detailing all activities carried out for the month
- Ensure and approve all materials and reports submitted to clients are timely, accurate and error-free
- Oversee and sign-off on all materials and reports for client submission
- Brief and manage third parties e.g. designers, photographers, event companies and vendors
- Manage and oversee client events, logistics and coordination
- Manage and track client deliverables and budgets to prevent over-servicing and ensure account profitability
- Responsible for assembling the “best team” for client project or retainer
- Proactively alert relevant director to any emerging client or budget issues
- Oversee media monitoring, compilation of media clippings and media pitching
- Client Management & Strategy Counsel_
- Contribute strategic and creative inputs for clients’ PR programmes, proposals and at client meetings
- Provide client counsel, proactively build client trust and relationships
- Develop long-term strategic plans / recommendations for clients, ensuring alignment and integration with clients’ marketing and digital strategy and execution
- Develop senior-level client programmes including thought leadership campaigns, key messages and positioning
- Develop relationships with senior-level client contacts
- Position the agency as a strategic partner to the client
- Assist in media training of clients
- Content Development_
- Oversee and manage the quality of content development (writing skills, strategy) and provide final sign-off for content
- Use narrative and composition skills to tell a story
- Team Work & Management_
- Live and advocate PRecious Principles
- Manage, coach and train junior or new members
- Conduct performance appraisals, training and sharing sessions
- Business Development & Management_
- Contribute in business development pitches and undertake research / intelligence gathering
- Identify organic business opportunities from existing clients locally and across countries
- Lead in business development pitches, assemble pitch team, strategize for proposals and presentations
- Coach team members in business development skills
- Contribute to the management of the Singapore office including staff development, recruitment, identifying new growth areas
- Oversee new business (financial revenue) pipeline
- Minimum of 6 - 8 years of experience in client services and public relations
- Demonstrated success in managing client accounts and PR campaigns
- Strong communication and interpersonal skills
- Ability to lead a team and collaborate effectively with cross-functional teams
- Experience in B2C, influencer campaigns
- Bachelor's degree in Communications, Public Relations, Marketing, or related field
- Proficiency in Microsoft Office and PR software
- Excellent organizational and time management skills
- Proven track record of delivering high-quality client service and PR results